The experience was good
The experience was good. They communicated all the way through so I knew it was on its way
By Kristine K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
525 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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The experience was good. They communicated all the way through so I knew it was on its way
By Kristine K.
Jade kept me informed about my order during the entire precess. She reached out frequently with updates. Delivery was excellent and the furniture quality is top notch. I highly recommend for furniture needs.
By Melissa D.
I purchased 2 bedroom chests through Emma Mason and had a wonderful experience. From the time of purchase until the chests were set up in my bedroom it was a seamless process. Jade, our Customer Service Manager, was very attentive in communicating the delivery steps and making sure all of our needs were met.
By Katie S.
Seamless from order to delivery. I recently ordered a Magnussen server online and the entire process from order to delivery was well communicated. Also appreciated, the delivery team unboxed the piece directly outside the door of the house leaving all the dust and Styrofoam debris from entering the house. The server was then safely placed in the home - perfect!
By Connie
Terrific service! Great value! American made excellence! Delivered directly from their facility with some very kind and knowledgeable folks. You can’t go wrong with this company their communication is terrific They’re tracking is terrific. One of the best companies I’ve ever done business with. Buy with confidence!
By Marky-Mark
Outstanding quality and service!
By Julie M.
Great price. Quick delivery. Thanks. I researched several furniture providers, and Emma Mason followed through with everything they promised.
By Mark C.
I was very nervous about purchasing through Emma Mason as I not only hadn’t heard of them but never purchased from them. My buying experience, customer service experience, and delivery experience were all incredible! On top of that, I found the lowest price through Emma Mason, same furniture, great quality! Thank you, highly recommend!
By Karen G.