Adrian is so helpful and knowledgeable…
Adrian is so helpful and knowledgeable and I appreciate his proactive approach and willingness to assist
By Jennifer A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
525 reviews
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emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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Adrian is so helpful and knowledgeable and I appreciate his proactive approach and willingness to assist
By Jennifer A.
Contacted customer support about a sales tax issue. Chatted with Cindy, she was fantastic! Quick to respond and fixed the problem right away. Thank you
By Anthony D.
Buying by phone was so super easy, and Samantha was incredibly helpful. She had followed up with my inquiry a few days prior and I was worried about delivery time. Eventually I decided to move forward with the purchase and she had everything ready to go, which made the process easy and smooth.
By Ryann Z.
Samantha was courteous knowledgeable and concise to talk to great sales person
By Martin F.
Samantha is very, very professional and knowledgeable of the online/over-the-phone process and, more importantly, very patient with me as I navigated through talking with her and completing the transaction on my mobile phone. Looking forward to working with her and the Emma Mason team again for future purchases.
By HappyCustomer
Sydney did a great job
By Dave G.
Our experience ordering our table and chairs was excellent due to the great service we had from our 5 star specialist Greg. He was very helpful with placing our order since this was the first time to use Emma Mason. So anxious to get the items! Thank you Emma Mason and Greg for a great deal!
By Sandy C.
sydney helped me alot, i had issues finding hte items and she made it really easy. i then the website gave me trouble but she verified that the order went through. she went above and beyond. i had doubts ordering furniture online and she reassured me. thanks again
By Jim