I loved the service and furniture I got…
I loved the service and furniture I got from Emma Mason. Niña Lene Is great, as were the delivery team. Very professional and polite!
By KATHY K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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525 reviews
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emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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I loved the service and furniture I got from Emma Mason. Niña Lene Is great, as were the delivery team. Very professional and polite!
By KATHY K.
The customer service provided by Ivan was what every customer hopes for. Very communicative and ensure to reach out for follow ups as the order processed and was delivered. I truly appreciated that and the entire shopping experience provided by Emma Mason as a whole.
By Keiana K.
Ivan was great to work with. He took care of every question we had and the furniture was of extremely high quality.
By Happy C.
From start to finish, Niña Lene supported me with excellent care and communication. I would highly recommend working with her / Emma Mason again!
By Nicole Leinbach Hoffman A.
Great customer service. Great follow up. Quick delivery.
By Daniel
My order took several weeks to arrive, but I'm told that they order in bulk so that they can get a discount from the manufacturers. If I were to order again, I'd check that they actually have my furniture "in stock". But, I wasn't in a hurry, so it worked out fine. Jade kept me nicely informed of my order process. I had "white glove" delivery and all the pieces arrived in mint condition. I would order again from Emma Mason. Thank you, Donna
By Donna J.
My Emma Mason purchase experience was ideal. I was kept updated on every step of the process with emails from Niña Lene Mantilla. A 4-hour delivery window was scheduled and I was notified when the driver was within an hour of my home. The delivery was on time and the men were friendly, courteous and professional. The furniture was well protected, arrived in perfect condition, and met all my expectations.
By Alethia
This was a very thorough transaction. I was kept up to speed on every detail - the order, shipping and delivery were communicated very well. It took some time to receive my order, but the real plus was the chairs were absolutely perfect for what we needed and we paid half the price of other distributors. It was definitely worth the wait. I would highly recommend EmmaMason. Thank you for doing your due diligence and making this a great experience. Emely went the extra mile!
By Holly