Uncomfortable Experience
I booked a job taking 11 passengers from Stamford Hill to Luton Airport at 4am today I made it very clear we have 9 big luggages + 9 trolleys + 2 buggies the controller who took the call set a price £121 + £5 waiting time + £3 for every additional stop & I agreed to this, it was acceptable, the controller didn't mention a word that additional fee is pending in accordance with the time the loading is going to take, on the contrary he explicitly set a £5 waiting time, as the driver arrived at the airport he demanded £153, the agreed price + for the time it took to load the luggages, I tried explaining to the driver & to the controller who took the call at the office that this additional fee was not mentioned at the booking on the contrary the price was clearly set & this is what the agreement was, had I known that a meter was set to tick how long the loading takes I would have never hired Emes, an argument broke out & a new meter was set to tick how long the argument is taking warning me that I'll have to pay additional £1 for every minute, the time got late the passengers had to make it they shouldn't miss the plain so they unfortunately had to leave the driver without paying because he refused to take the price that was agreed without the additional price he charged, from now on they have to make very clear at the time of the booking all the expenses the passenger might be charged for, I feel misleaded & being trapped the way they handled me.
By Aron G.