Good resources but mixed feelings on communications
They have a plethora of resources like a Facebook group and regular community calls. However, I didn't receive the information about the intro call until a week after I started and the next session wasn't for 5 weeks. Also, there was miscommunication about my dosage. And I can't seem to figure out how to turn off the auto-renew, though they assure me they will contact me before billing. When I email them, they usually respond very quickly. However, they do not include my email in their response so I always have to search for my own email to validate what they're responding to. It's an annoying waste of time.
By Annie
Response from Emergeweight· Oct 22, 2026
Thank you for such a detailed write-up — this is the kind of feedback that changes things. Several of these are fixable & we appreciate the callout. We can't discuss an individual account in a public forum, but we'd like to get the rest sorted properly — Please contact our customer support team to get this resolved.