Emerald IntegrationsReviews of emeraldintegrations.com

Ordered a kit for a customers BMW, received the incorrect kit. Emailed, called no response. I was lucky enough one time to see that someone was available via chat, they agreed that the part was incorrect and sent me a return label. The product was delivered back to them over a month ago and I have not received any refund and they once again won't respond to multiple emails and calls. Disputing the charge with the CC company.

I ordered a backup camera system with Apple CarPlay and android auto upgrade for my Cadillac CTS. It was worth the investment. I liked it so much that I ordered a front camera to be installed on my wife’s vehicle. Everything looks OEM from the factory also I didn’t have to get the CPU flashed for the backup camera to work.

Ordered a system to use the BMW LCD screen to view the image from a rear view camera. The system was not plug and play as described. I did not even try to install with less than complete directions. Returned next day in same box, etc. with their Return Request Form. 8 weeks later no refund and they have refused to reply to any email. 1/6/2026 - I just received my refund. Moved to 3 stars. Still wish the product would have worked (or installed) as advertised, I was excited about the options.

They sent the product without installation instructions and when you call, email, or chat it is all virtual and tells you you will get a return call or email addressing your problem. You will not. I tried for 5 days. I put in 6 tickets for support with no reply. They handle all calls via AI virtual assistant.

I ordered a system for my 2013 Dodge Challenger so that I could have a backup camera. I had it professionally installed as at 72, I wasn’t physically feasible. I decided against using the upgraded camera from their system as I was looking for a license plate frame installation. It is absolutely a life saver backing into parking spaces and into my garage. It looks oem on my navigation screen when I put the car in reverse. Excellent product and I highly recommend this.

Product worked as described. Very happy with it and would recommend!

Product works as advertised. We are very pleased with the way it works.

I placed an order (Order #10000**** - redacted for privacy purposes) that was supposed to ship out over a week ago, and I’ve still received no update, no tracking number, and no response. I’ve called multiple times a day for several days—no one answers and no one calls back. I’ve emailed twice now with no reply either. At this point, I have no idea where my order is, whether it has even shipped, or if it ever will. I paid in full and expected at least basic communication. If you value reliability, responsiveness, or simply receiving the product you paid for, I strongly recommend looking elsewhere. – Joey F