I had no idea when or even if I was…
I had no idea when or even if I was getting my goods as there was no communication. It would be better if there was some instead of the PayPal notice saying you took the money
By Kenneth L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
154 reviews
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Embroiderym (embroiderym.com) has 154 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 7 reviews with 2 stars · Clear filters
I had no idea when or even if I was getting my goods as there was no communication. It would be better if there was some instead of the PayPal notice saying you took the money
By Kenneth L.
Long delivery time. Product very small in size.
By Beth C.
Response from Embroiderym· Oct 22, 2026
Dear Beth correll, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
Still have not received item, unable to track it and no one answered my question to customer service.
By Florence W.
Response from Embroiderym· Oct 19, 2026
Dear Florence Wood, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
Didn't realize they came from china. They look sooo much better in the picture. I would not recommend and will never buy again. They took a long time to arrive. I will not be giving them away as fun Halloween surprises.
By Cheryl C.
Response from Embroiderym· Sep 14, 2026
Dear Cheryl Christopher, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
They took too long for delivery. Purchased another pair in the interim. Too bad!!!
By Tish P.
Product arrived and is really unusable for its purpose. I ordered a stitch sample book which is way too small to be stitching on. No thread, needles or instructions. This is a SCAM.
By Chris
Shotty quality but above all I ordered 5 weeks+ before Christmas and got on January 10th. Just ridiculous.
By Ashley J.