poor customer experience after some time
poor customer experience after some time they just stopped responding to my emails
By Thomas
Response from Embpunch Embroidery Digitizing· Jan 20, 2026
Hi, We’re genuinely sorry to hear about your experience. A lack of response is never the level of service we aim to provide, and we understand how frustrating that can be. Occasionally, emails can be missed due to spam filtering or high support volume, but that’s still on us — and we take responsibility for following up properly. We’d really like the chance to resolve this for you. Please reach out to us directly at [email protected] or reply to your original email, and we’ll prioritize your request immediately. Thank you for bringing this to our attention — feedback like this helps us improve.