Ember TechnologiesReviews of ember.com

I love the ember mug! I have had it for a few years, and it’s perfect at the office since i like to sip my coffe slow. It stopped working with the app, and tried all the things ember support told me to do. Since nothing worked, they have sent me a new mug and charging coaster based on warranty. they have been so nice and helpful and i’m so proud to get to use this product further on. Would absolutely recommend!

The complaints on here are ridiculous. This product is amazing. I use my mug every day and have no issues. It keeps my coffee at the perfect temperature and makes my mornings so much better. The one time I contacted support with a question about the app they were quick to respond and resolved my issue immediately. I love this product and I have bought 2 others as gifts.

I had an issue with the battery on my mug which, after a year and a half of use, would max out at 80% capacity. I contacted customer support who replied promptly and offered helpful suggestions. When the fixes didn't work, they shipped me a new mug right away even though I was out of warranty. Very pleased with the service and a great product overall.

Had an issue with my Ember coffee mug not fully charging. Contacted Ember support and determined one of the charging pins wasn’t making contact. Ember provided a replacement charging coaster. Very pleased with the service. Highly recommended. CM

Shocked to see all the negative reviews. In the past I had issue with my charger and they replaced it for me.. I’ve just had an issue with my mug and, despite it being out of warranty, they’re sending me a new one. Customer service was unbelievably fast to response - thanks Sweety!! Fan for life!!

One sole reason for 5* - Melissa in customer support. I had a mug that had started to deteriorate at the base. The support team knocked it out of the park in taking ownership of the problem and resolving. This is what customer service is all about.

Received an Ember mug for Christmas. I don’t think I can go back to a normal coffee mug ever again… this thing is incredible. Usually, I’ll make an evening tea. By the time I’m done sipping on it, the tea would be cold. Not anymore! I’ve used this mug two nights in a row now. Each time, my tea stays the perfect hot temperature. The mug even syncs with the Apple Health app, so you can track your drink consumption vs caffeine and heart rate. I highly recommend the Ember mug!

I am not sure why there are so many bad reviews here but I have 2 mugs and have had them for years. Just had an issue with one of them and emailed support. They got back to me within minuets and took some details and shipped out a replacement. I am very happy with the products and the service