Ember TechnologiesReviews of ember.com

This company is beyond help, after sending them over 150 emails regarding the delivery of my mug. I have decided to give up wasting any more of my time conversing with Bots. I will spend my time now where possible steering potential customers away from this product and in turn wasting thier money.

TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!!! Google search revealed 2 possible C.S. numbers - both bogus (both "out-of-service")! So, went to their website and "reached out" for a charging-coaster warranty replacement on 7/5/25. Literally, 8 e-mails later, I have not received the replacement that was promised on 7/13/25. AND, ALL OF THEIR RESPONSES HAVE HAD "This response was powered by AI."!!! And their tracking URL sent me to a netherworld of some sort that had no connection whatsoever to the replacement coaster that was or wasn't sent! My final inquiry to their AI C.S. promised me on 8/5/25: "Thank your for your patience. I understand your concern regarding the status of your replacement charger coaster. This ticket will be transferred to a human agent for further review and assistance regarding your shipment. Ellie @ Ember This response was powered by AI." Replied on 8/10 that NO HUMAN HAS RESPONDED YET!!! And guess what ... to this very moment, ABSOLUTELY NO RESPONSE FROM THIS "TAKE-THEIR-BIG-MONEY-AND-RUN, CUSTOMER-NEGLIGENT COMPANY!!!" They charge a huge premium for their products and then, via their uber-shitty C.S., give you the middle finger when you ask for your deserved after-the-sale help!!! Decent product (mug does seem to be well built; blue-tooth connection to phone app often sucks; charging coaster's connectors seriously under-engineered [the $30 after-market replacement I was forced to buy from the on-line vendor that is named after a South-American river is vastly superior to Ember's crappy OEM one]) but, trust me, keep your C.S. expectations of Ember rock-bottom and you won't be disappointed!!!!!

Avoid this company and their products at all costs. Choose OHOM, Nextmug or any other competitor. My £150 mug lasted roughly 6 months before the ceramic coating inside began disintegrating. When contacting support, at first they seemed helpful and promised to honour their warranty with a replacement mug. Months have passed since then, I've sent their customer support many follow up emails and they simply do not respond. Furthermore, the charging bases have a long standing recurring issue where the pins can become recessed and thus the base no longer functional. This also happened to me... Look at discourse online, these two issues happen very frequently and have been present for years, they have no interest in fixing them. It's ironic that they sell mugs because that's what they think their customers are. Despicable company.

Gave this one star as I wasn’t able to give none. A disgraceful company. I received a black mug2 for Christmas. In April it suddenly stopped working. I reached out to the customer service who initially responded asking for some extra details and photos (which I provided). They then requested the same information twice, which I supplied. I have not heard from them since. I've emailed repeatedly, no response other than an automated 'we're experiencing hight volumes of messages'. It's now August and the mug is unusable there seems to be no help from Ember in sight. Avoid at all cost, not worth the money. The customer service is non existent and the product is not fit for purpose. DO NOT PURCHASE!

Battery completely dead after 1,5 years of use. The mug only works if plugged in now, which makes it impossible to do anything with the mug, because it requires you to access the button on the bottom of the mug to be able to interact with it on the app. The problem is that it runs out of power within 2-3 seconds of being removed from the charger

Bummer. Great product by these reviews confirmed my theory that they don’t care about customer satisfaction. Had several issues with my travel mug ($180). What could have been an easy fix became a hassle. No response from customer care. Had to message an AI bot that didn’t result in anything. No human phone number to call. This is everything wrong with what should be a great company but no customer care.

I have been patient and painfully endured their products for over three years. When the first set failed, I bought another set. (shame on me) The charging bases have an inherent design fault with their contact system. They use a poorly designed spring loaded contact that typically fails after a few months of use. The cups, when new, work well and keep your beverage warm for an adequate period of time. What I have experienced with six of their cups is the enamel lining deteriorated , making a cup unusable. With the most recently purchased cups, we purposefully only ever used plastic spoons to stir, and yet we had the same result. The enamel coating on the bottom inside of the cup deteriorates and is faulty. When Contacting customer service, their bot response was to send pictures, serial numbers, date purchased, and a phone number to be contacted. Abiding to their requirements, led to another email from them basically dismissing my complaint. I’m done with this company. Their customer service is horrible. The design of their cup is quite questionable. Avoid this product. There are several other products on the market that are highly rated that are actually less expensive. I highly suggest for you to Do your research before purchasing.

A comple scam of a company. I received a black mug2 for Christmas. Really enjoyed using it until it suddenly stopped turning on in April. I reached out to the customer service who initially responded asking for some extra details and photos (which I provided). Radio silance since. I've emailed repeatedly, tried messaging on Facebook, no response other that automated 'we're experiencing hight volumes of messages'. It's not August and I have to been able to use my mug in 4 months with no help from Ember in sight. Avoid at all cost, not worth the money.