ElyxrReviews of elyxr.com

Almost impossible to get ahold of to ask questions. When j finally told then to cancle ny order they had no problem responding to that.. what a joke

I order from here fairly often. I live in LA so my orders usually get to me in a day or two. My most recent order was missing a vape so I texted the help line and they got a new one shipped out the next day. Great service.

They want there product to be sold in market but as a manufacturer there pricing is even higher than what Distributors are offering. Also there sales rep MO and his supervisor will try to say something on one side and then will say something on the other side and will force you to pay for 2 day AIR Shipping or will make an issue about Inventory. But if you open a new account under different name then they have inventory in stock to ship it to you right away. They are bunch of liers and do not support there brand. There are are manufacturers in the market who sells better brands then them.

quality has gone extremely downhill. Last two orders have been pretty jank and end up failing with still almost half the liquid left inside. On top of that I just received a pen today that completely doesn't work. Support told me that I have to fully package and return the product to even be CONSIDERED to receive a refund (and she implied there'd be no sort of compensation for the trouble and time of it all neither for shipping it back either.). It's sad cause this used to be a pretty good company. Definitely gone off the rails in the past few months. Edit: I would simply just like to add more about the support. They continue to message me with the same robotic corporate response attempting to "fix" the issue by making me go through the process of returning their product to once again even be "considered" for just a refund. Nothing more. I've been a loyal customers for years and the quality did not used to be this bad and the support used to be much more human. I feel as if the support is AI generated as I'm being repeated the same talking points everytime. So just so yall know before buying, if they give you a faulty product it is up to you to chase after them and fix it and the support will provide you no support besides telling to mail it back to them and POSSIBLY receive a refund for a faulty item based on if they determine it faulty. Seeing as this company delivers multiple products wrong and refuses to help a loyal customer, I don't trust their idea of whats faulty or not. Once the product is out of my hand, I feel that they will definitely turn around and say nothing is wrong and basically just steal my money. DO NOT WASTE YOUR TIME WITH ELYXR.

I think your shipping needs a heck of a lot of improvement since you asked me. I ordered 8 days ago and still haven't received the product. This is my 3rd order with you and all have run late. Please do not give me any song and dance about how you'll only ship during the week and then it's up to u s p s to get it there on time. As a result I have researched other sources and will probably use them in the future. I found a company with great pricing and free shipping on orders $99 or more. I have already ordered from them and when I receive the product I will asses the quality they claim is superior to everyone else. If it's good I will order from them in the future. I would strongly suggest that if you want to compete in today's marketplace you need to receive and ship orders on the weekend and also consider different shipping means. - Eric

This company actually replied to my review and me personally. Very very helpful and kind. I changed my review to five stars. Also USPS has a reputation for missing origin scans ECT. This is on USPS not the company. Very happy with them and will keep doing business with them. I have ordered twice with them. I didn't have any issues but both times my order has taken days to actually get shipped. You'll get the notification the label has been printed but it stays at "label created waiting for item" for days. If you want speedy shipping this isn't it. Out of everyone I've ever ordered from these folks take the longest to just get the order in the mail. Besides that I've had no issues yet.

Elyxr has been great throughout every transaction. The selection is very extensive and had what I wanted, as well as many other options. The surprise freebie was unexpected but appreciated. At one point I had to verify my identification, which was quick and painless. The delivery has/ was been quicker than expected. I'm quite impressed with Elyxr, and will be a loyal customer.

The product never disappoints! Shipping is always when they say it will be! This is a 10 star company!