els petReviews of elspet.com

Don’t buy it. The UV lights don’t eliminate the smell. It’s a gimmick. It stores the waste in a compartment in the back and it’s not airtight so it starts smelling bad right away. The litter sticks to the sides and it is REALLY DIFFICULT to clean once that happens. You can’t really return it because you have to pay the shipping back to China. Shipping will cost you more than the product itself and they want a re-stocking fee. I would give negative 5 stars for the inconvenience and my money wasted.

I had this for 3 months when it quit working on me. The arm won't go down I've tried everything and nothing. I emailed the company with a video and still haven't heard anything from them. Do buy this product.

Do not purchase this litter box. I bought mine in September 2024 and with in 4 weeks it stopped working. Contacted the company by email because that is their only way of communication. Had to send them multiple videos showing it didn’t work. Then they sent sensors to replace which required myself to tear this litter box apart and hours of work. It took 6 sensors to be replaced before the machine started to work again. Then the box worked for 3 more months and the company again is requiring me to send videos to show the issues. It takes them weeks to respond and weeks to get the sensors. I asked for my money back in October because I only had the box a few a weeks, they refused and made be do this replacement. Now I want my money back because it has a year warranty and they won’t honor it. Horrible box, horrible company! Don’t deal with them, save yourself money and headaches. In the mean time we purchased a litter robot, well worth them money!

I'm so embarrassed that I gave this as a christmas gift! Her cats didn't start using it until March, and we didn't realize they were using it until April and the arm wasn't scooping. Back and forth with non helpful emails, sending videos and pictures. They tell us that it's past the 30 day return policy, though it has a year warranty! DO NOT BUY!!

Id give it 0 of if I could. The worst worst purchase a complete waste of money! Don’t even be tempted. The sensors die after a month or so leaving you with a completely useless box, customer service are there to kill time and wear you down only, without help, support or any kind of resolution. The guarantees are worth nothing, read the small print and return costs which leave you heavily out of pocket, this is a scam company with defective dangerous goods not fit for purpose. imagine sensors that are faulty a closing litter door that closes shut and won’t open, a heavy duty rake stuck half way and hopefully your cat no where near when this happens! This company should be shut down for selling faulty goods.

Do NOT buy any product from this website. Return Policy is awful. Bought a Robotic Cat litter box and it is not well designed at the poor that the pipí comes out the box. I had more work after than before the litter box. I paid 389.00 dollars and they offer me 39 dollar and keep this non working machine

2 times I bought a cat tool via 2 different supplier shops, merchandising as an official elspet supplier - none did I receive. In case 1 I involved elspet by mail because suspect of fraud, but elspet did not care, so I lost the money and did not receive the tool. In 2nd case the supplier was not reachable anymore, fortunately I paid via PayPal this time and was refunded. So be careful and always pay via PayPal... ... not even worth 1 star...

I bought this machine in December because I was going out of town to attend my Aunt's funeral. It worked well for 2 months, at which point, it started beeping and sifting the litter repeatedly for no reason. While searching online to find out how I could fix this, I came across many negative reviews. If I had seen them sooner, I would not have bought this machine. I found that cleaning the sensors inside the litter box and resetting it was recommended. So, I did this. This problem stopped then repeatedly reocurred. However, a new problem began. It then no longer worked automatically. So, I researched again and kept resetting it as recommended, which did not work. I downloaded the confusing app, thinking that this might help. It did not. I felt it was time to contact customer service. But, there is no number to call. Only an email. They eventually did respond and advised me to do the things I had already done. So, I emailed them back and they instructed me to send a video of the problem via a google link. This was tricky to navigate and it took me a couple of tries to figure it out. In the meantime, while moving the litter box to clean it, I discovered that cat urine had been leaking from the bottom of the machine onto the floor beneath. So, I took a video and included it in the email. In the return response, they apologized and offered me $30, in spite of having a 1 year warranty, while trying to justify this lowball offer by stating that it was better than having to pay $150 to return the litter box because they do not pay for shipping. Needless to say, I was thoroughly disgusted and told them that this was not acceptable. I never heard from them again after that. I ended up throwing this useless machine in the trash.