Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 247 reviews with 1 star · Clear filters
Stopped working after a month. Rake got stuck when the door didn't close, and after troubleshooting many things, door will no longer close. Litter gets everywhere and the red inserts just fall out. Customer service is non existent. So frustrating. Buyer beware!
By Kelly T.
This company is an embarrassment. They had a customer service number on 12/8/23. I canceled an order through customer service at that number. The order had been placed about 10 minutes earlier. They charged and shipped the item anyway. They claim there is no customer service number, which is accurate now, but I have a screenshot of it from an online search, and my call record matches. They want me to now pay for shipping, a 4% restocking fee, and a 5% inconvenience fee. Here we go to court. Unbelievable. Beware.
By William P.
can not find a customer service any where pe0p[e have to asks question like me no number beware
By ron
Company sent two units and charged me twice. Asked me to return and then they would refund unit and transport. They received the unit over 3 months ago as well as proof of delivery and I have been chasing ever since for them to refund and acknowledge. They just ignore all correspondence… avoid at all costs. Its a shame as the unit we have kept is actually pretty good but the customer service is none existent. I will now need to take further legal action against them.
By customer
The instructions included are written for a person's unit that works. I will have to return the unit since I am unable to get it to WORK!
By Edward T.
This company is a fruad I'm reading the reviews and I'm here for all the same reasons another Chinese scam company that ripped ne off ignore elspet I tried to exchange cuz I received a defect they never git back to me
By Abraham J.
THIS COMPANY IS A SCAM! AVOID. I have not been able to return this damn litter box. I have emailed them over 50 times to no answer. They have the absolute worst customer help. They're another Chinese scam company. DO NOT BUY.
By Margaret H.
Poor scant instructions for a complex and expensive product. Company has no phone number and have never responded to my numerous questions through there help email. I am afraid to do anything more with it without the detailed instructions. They have not responded with my request for RPA. They want everything packaged as brand new, but that is impossible when you need to dissemble, reassemble and test the machine. I just lost a lot of money i think. Considering donating it to a shelter.
By Candace P.
