Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 247 reviews with 1 star · Clear filters
You know why you can’t find a bad review on their website? Because they control it and don’t allow bad reviews to be posted. I left a bad review regarding their nightmare customer service and return policy but it was “pending approval” and was never posted.
By Justin
Received, not working, this was in November of 2023. Still not resolved. Paid through PP and still no response, other than spend them a video , of a machine that does not work ????
By Sandy M.
Stopped working after a month. I've emailed customer service and keep getting the same response over and over. When I respond with the information they request, I get the original email. They have a 90-day guarantee and so far they have not honored it.
By Go “GoKings” K.
Ich habe im November 23 eine Elspet Katzentoilette bestellt. Nachdem dort eine sehr kurze Lieferzeit für EU Länder angegeben war, habe ich mich nach 10 Tagen erkundigt, wie der Status meiner Bestellung sei. Nachdem ich einige Tage später noch immer keine Information hatte und bereits 14 Tage nach der Bestellung vergangen waren, habe ich daraufhin die Bestellung storniert und um sofortige Rücküberweisung des Betrages auf das Konto meiner Kreditkarte gebeten. Nach einigen Tagen, erhielt ich eine E-Mail, in der nur nachgefragt wurde, warum ich das Produkt nicht haben wolle und ich es mir noch einmal überlegen sollte (E-Mail war sehr schwer lesbar, da die Sätze nicht wirklich korrekt formuliert waren, automatische Übersetzung o.ä. wird hier wohl verwendet worden sein.) Ich schickte nochmals die Aufforderung zur Stornierung und Rücküberweisung des Betrages. Einige Tage später erreichte mich ein ähnlich verwirrendes E-Mail und die Androhung eines Abzuges von 2,7 % Transaktionsgebühren. Auf ein weiteres E-Mail von mir wurde gar nicht mehr reagiert und wir haben unsere Rechtsabteilung beauftragt, die Kreditkartenabbuchung wieder rückgängig zu machen, dies wurde im Jänner 2024 dann auch durchgeführt. Ich kann dieses Unternehmen definitiv nicht weiterempfehlen.
By Harry H.
Here's what to expect when you order this and want to return it because it works like crap and I've been trying to get a response since before Christmas. Don't just walk away from this product, RUN! DM me for info: If you decide to return the product, you need to pay attention to these: 1.Both shipping fees (to and from our warehouse). 2.A 4.4% transaction fee. 3.A 5% labor commission and service charge based on the order total value. 4. Please make sure your ELS PET Litter Boxes is clean and carefully packed to avoid any damage during shipment. Packing with the original materials is your best and most eco-friendly option. If you return ELS PET with used condition, we will charge a cleaning fee $80 per machine and restocking fee $60 per machine. In total we will deduct $140 per machine from the original price. 5.We provide an address, and the buyer will pay for the return shipping fee. When refunding, we will deduct $50 from the one-way shipping fee. 6.In addition, please keep the litter bags you bought in an unused state. If we do not receive the litter bags or find that they have been used, you will not be able to get the money for the litter bags. If you still want to proceed with the return.Please Send an Email to
By Marina S.
Placed order and put in wrong shipping address. There is no phone number to call and 3 different emails addresses. I emailed all 3 and zero response, so it looks like my order will be going to the wrong place.
By Darin
Terrible company do not buy based in China and will not uphold 90 day policy. Getting ahold of them is even harder. My cats wouldn't use it and they wouldn't respond forever and when they finally did they just said try these things that didn't work or had already tried. Wanted to send back and they made some bogus reasons like it would cost you money to send back and you should just keep trying. This company sucks so please save your money. Product had some broken pieces when delivered as well.
By Ray
They deserve zero stars; do not trust this company. They say what they do not do. In their warranty and service policy, they claim to respond to your message within a maximum of 12 hours if you encounter any issues with the device. Do not believe them because they never respond to you or if you are lucky they will respond min after 10 days. Additionally, the device does not clean properly. I have been deceived by this product.
By Ahmed S.
