els petReviews of elspet.com

Litter box is loud, doesn't rake the sides where cat urinates, and the bottom of the box is peeling from the rake. Contacted customer service at 5 weeks of use and it is now 10 weeks and finally they want to charge a cleaning, restocking, and shipping fee even though I have to pay to ship back. They advertise 90 money back guarantee but they do not want to give you the money back. Awful litter box and awful company. Next writing will be to the Better Business Bureau. They will not make in long in business with such poor quality and lies on guarantee.

We have owned our ELS cat litter system for 10 months and I’m just about to retire it and go back to the $20 litter tray. The unit looks cool and the apps is impressive although it does not save time. Our cat uses it when it rains or he is locked in the house which is rarely although every time he uses it, it smells. Maybe our cat is an expert contortionists when he is in the unit as there is always wee under the litter base. My other favourite is when there is poo stuck in the fingers of the system and smeared on the walls of the unit. I’m an expert at pulling apart the unit cleaning it and reloading the bag as I do pretty much everytime the cat uses the unit. It is raining today so my cat “Mr Jinx” did a poo in the unit and it the unit jammed - this happens every 3-4 weeks. I put my favourite music on, put my gloves on and went to my special place as I pulled the unit to pieces to see what was happening , after gagging as I cleaned the poo off the fingers I noticed two of the fingers are bent. That explains the spooky noises it makes when it operates. Anyway please do your research when you buy an automatic kitty litter machine. I’m going to wash my hands again.

DO NOT BUY THIS!!!! Company does not stand behind this product. Mine arrived and didn't work from the get go. I have repeatedly called and emailed them with no response. This is a piece of crap. According to their customer service dept there is no presence in the United States. DO NOT BUY THIS!!!!!!!!!!!!

Malfunctions A LOT! Is messy and litter leaks out of the sides. I’d emailed asking for return and they wanted videos and I said you said guarantee and I don’t like it. I followed up at day 92 and haven’t received a response. Now the inside of the bottom is peeling off!

One of the worst purchases I've ever made. We felt comfortable because they offer a "90-day money back guarantee" but this is a total lie. Upon assembling our litter box we immediately noticed how poor the quality of the product was, and the app that works with it seems very invasive and possibly like it would even be a security risk. Needless to say, we couldn't get the litter box set up and immediately started doing more research, only to find that there are some awful reviews online for this product and company. We tried to send the litter box back and they were going to charge us $190 between a cleaning fee (ours was never used, we only put some litter in it and dumped it out as we packed the product back up) as well as a restocking fee and return shipping. To get a full refund they tried to make us jump through a number of hoops before trying to get us to keep the litter box for a $60 partial refund. Everything about this company is shady and it also seems they are suppressing negative reviews both on Amazon and elsewhere online. I've reported them to the FTC and immediately ordered a Litter Robot, which is a superior item/company in every way imaginable.

The door quit working, won’t open or close , performed all the fixes the company said to do and not working, no phone number to call for help and looks like lots of fees on consumer for return even though with in 90 day trial period, super bummed as i liked this product till it quit working soon after using. Update: after much back and forth emails with the company, and me sending them multiple videos of what the machine is doing, they then offered to give me a partial return of my money and keep the machine as return fees are expensive they said, so i had to threaten with getting my credit card involved, better business bureau etc as i am still in the free 90 day trial. Didn’t hear back for several days and i kept emailing for them to respond, today they said they will refund and i can keep the defective product… at least i will be reimbursed…. Ugh

Extremely bad product and very dangerous. Ordered in November, had issue with mobile app for months. It oftens get stuck and won't clean itself. You end up cleaning it manually and fixing it all the time that you actually spend more time dealing with this than normal litter box. Non stick bottom comes off making waste sticking to the bottom and it won't clean itself. Also there is no nonstick foil on the sides so each time your cat pee on the side not middle you need to clean it manually. Now it has developed a fault that it starts to clean with open door and pushes the door into the box, I was trying to stop the cleaning arm but it uses so much force that it would crash the cat inside. Very dangerous. Avoid. Also trial for 90 days is a massive scam you need to pay for shipping if you want to return. They also paying people 100 USD to post good reviews about them. I received 10 emails asking me to post good review and they will PayPal me 50 to 100 USD.

This is the absolute worst and I haven't even received the box. I ordered this on the 10th the website said 5-7 days shipping. I still haven't received it on the 28th. It took them days to answer my email saying it was because of the holiday. Um presidents day? On the 19? What? I emailed again and they said "due to the high volume of orders". Simple communication at the time of ordering would have made a huge difference. I ask them to cancel my order and they blew me off. Stay far away from this company.