els petReviews of elspet.com

DO NOT DO IT! RUN THE OTHER WAY! THIS PLACE IS A SCAM! They provide non-working equipment, they refuse a refund, they refuse a return, they demand video of it not working... how can you provide a video of something that just simply does not work. This place is a scam and a total fraud, do not waste your time or energy... MUCH LESS, YOUR MONEY!

The litter box was very difficult to put together, and the red spongy things will not stay in place. I have only had this box a few weeks and it’s already not working properly. It’s not cleaning the box correctly. It is too heavy to try to pack up and send back. I am extremely disappointed in this product and very upset with how much money I have thrown out the window for this.

My kitty loves his new litter box, I love the ease of it and how well it works.

Do not buy this!!!! It only worked for one week exactly. They are slow replying to me and have not reimbursed my money and I am willing to send it back in original box.

I have not been able to use the cat box since I got it. The cats used it and when it went to clean the rack got stuck and it won't move. It is flashing red all the time. I have sent you my purchase order and I have emailed and called and left messages. For over a month now. This is ridiculous that I spent this much money and can't get anyone to help me fix this problem.

This letter robot is pure trash. You’re better off with buying the top of the line product. It claims that it gets rid of cat holder, but it does not matter fact it’s worse because it is sitting in the chamber closed up and there’s nothing up there to help combat the odor, even a little so-called light down at the bottom I really don’t believe it’s anything but just lighting it up like a nightlight the little green light I am constantly having to try different types of litter to see how it works so far steel odor. I have emailed customer service twice and have not heard back from them, please don’t waste your time or money!!!

I was quite excited to get this, hoping to solve my litter box odor. I got the Elspet by mail at a time when I was out of the city. This was an issue as else packed only allows a certain amount of time to return it or replace it. When I got home and tried to put it together, I struggled with the instructions. On YouTube video. Helped a lot. I had content else. Pat by email and they did respond but the time they responded I already had assembled the else pet. As directed, I filled it with clumping litter up to the line designated. And a couple of days my cat did get into the elspot to use it. However, the else pet rake did not pick up the solid waste and put it into the litter box with the bag around it. So, I bought another knew, more expensive type of litter. Still, the elf. Pat has not picked up the clumps of cat waste. I have had to daily scoop the litter out of the narrow opening. A $5 litter box from Walmart would be more convenient. I am so disappointed. I have never heard back again from Elspet after I reached out to them a second time.

Elspet Litter Tray - important please DO NOT buy from this company, if you get any product problems you will get no answer, treat as a disposable device if you have problems, and you will, you get no help, they are very frustrating to message as they DO NOT HELP OR ANSWER