Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 247 reviews with 1 star · Clear filters
My wife is getting old and ELS self cleaning cat litter box sounded as a lifesaver, we have invested in one but it never worked continuously for more than one month, after three months it completely stopped, we have contacted the customer service back and forth for more than two months and agreed on replacing it, it has been six weeks now and every time l contact them …no answer. Service is bad, product is expensive and definitely not reliable.
By Adam S.
Yes it was a great idea. The box was great with blue light sanitization, and cleaning up after every use. Until the rake got stuck mid way. I took the whole thing apart cleaned it, unplugged several times. Nothing I did would free the rake. Would have been nice if it had worked more than a couple of months, and even then had to fight with it to work right.
By Catherine M.
Worst litter box ever! The parts are flimsy and cheap. First of all we cannot even get it to work and my husband is a mechanic, so he’s very tech savvy. I tried to return it but their customer service only responds with send a video. So we did after all their trouble shooting instructions. So even after that they said we have to pay to return and get $50 deducted from the original price for shipping. So I will lose around $100 towards shipping on their defective product. Worst customer service and warranty ever!!
By Angela C.
I purchased the Elspet machine along with a supply of Elspet mixed tofu litter. I had no problems setting up machine but the Elspet litter is a poor match for this machine. Little tracking but waste was broken up if it was scooped up and dumped in the waste tray. The waste tray stunk the whole room up when you open the door to look and to see if any one of my seven adult cats used it. Maybe a different litter may work better but now it sits in the corner unused. I have two litter robot 4 that are used constantly with no problems.
By Philip S.
DEFECTIVE PRODUCT AND HORRIBLE CUSTOMER SERVICE !!! If I can give zero stars I would and I would not recommend this Els Pet Litter Box. The one I received has had continual problems and pretty much stopped working properly. I have contact Els Pet, via email as there is no other way to contact them, about the issues I am having with mine. For the past 3 days I have been asking, pleading and now demanding a return label so I can give this horrible litter box back to them and get a refund. I have sent video and pictures as they requested, but all they do is keep asking me to troubleshoot the issues. I have done nothing but troubleshoot the issues since I got and it still malfunctions and won’t work. They are not sending me the return label and as customer they just don’t care if their product is defective, even with a 90 guarantee. I have 6 cats and 4 litter boxes. I clean them daily and at the end of the week I scrub out each litter box. I do the same with the Els Pet litter box, but it still will shut down and give the red indicator light that there is a problem. So be warn if you have issues with this litter box and want to return it they will not send you the return label to do so. They give you 10 days from the time you request a return to mail it back in the original box, but it’s kind of hard to do when they won’t send the return label. All you get is a runaround. Their customer service is horrible and apparently they don’t care. And to add insult to injury they send me this email that contains a request to write a review on the litter box. So here is my review !!! DO NOT WASTE YOUR MONEY !!!
By Karen K.
The unit is a piece of crap, just like it says in the owners manual. Mine didn't even work for a week! There is no one to call. All you have is email, and it takes days before they respond. If they DO respond, it just asks you to send a video of it not working! Hell, trust pilot has no information on this scam of a company!!
By Kat
I received the litter box in a damaged box. When I tried to set it up, it didn't work only beeped with a blue flashing light. I called customer service several times and I received the run around. I emailed the company three times and only when I disputed the charges that I received a response to my email late at night an 4 am in the morning. I was told to video the damaged box not the liter pan. All I want to do is return the item and I am still getting insane messages from the company. I dont think that the people emailing me are in my country
By Marquitta A.
This product arrived and does not work, blue light just blinks and it will not cycle, tried everything but there is NO customer support. I had to dispute the charges with my credit card and only then did someone reply to an email but with no assistance. And my cats won't go near it. Terrible customer service on a defective product.
By Craig R.
