els petReviews of elspet.com

All you customers giving good reviews on the ELS automatic litter box I look forward to you coming back and giving a bad review because this product is crap and the company is aware of this. I have my receipt and a video showing the malfunctioning machine… For a refund I was told it was passed 90 days ( don’t remember reading that when I purchased it) but they would grant the refund I just need to send them machine back to where ? I don’t know china ? Anyway it would $200 and no guarantee I will get my $360 back so anyway I need to go and give my honest bad review on a few other formats…

We bought the Elspet litter box and it didn’t work for a second. They made us send them videos, showing that it didn’t work. We had to send them videos twice by their request. They refused to give us a refund. They are selling defective products. I contacted them on April 11th and 15th and in May. My order was placed April 1, 2024.

I received and installed an els pet spaceship self cleaning litter box on 08May2024. Installation was successful as the pedal beeped, and the indicator light was solid blue. Within 24 hours, the machine shut off and would not turn on again. I didn't even get to use it once. I have contacted your support several times (through two email addresses and through facebook), but they have either ignored me or been extremely unhelpful. I am seeking a full refund and return. I am not interested in repairing the device.

I purchased a unit thru Affirm/ShopPay. The unit malfunctioned within a month . I contacted support they sent videos and instructions . The unit ceased to rack the llitter in the dome and got got stuck,! The automatic door did not function open or close .The company states on their website, 1 year warranty! There is no warranty no refund no backing up their product. Affirm does not support any product after 60 days . I reported problems right away and over 1 month of going back and forth with no resolution only to offer me $80. back on my $400. investment. I have been going back and forth with Elspet customer service. They offered me a $80 refund. Or Ship it back to China for $200 out of my pocket plus packaging cost! Not worth the expense to return it! I now have a broken unit. I have contacted the lender Affim , they do not back up any purchases that are 60 days past the purchase date. Do not purchase this automatic litter machine you will regret it. Waste for waste!

Da non comprare assolutamente. la macchina non funziona, i bracci si bloccano mentre scaricano i bisogni del gatto, non rispondono ai comandi, c’è il rischio che il gatto rimanga intrappolato all’interno perché i sensori sono di bassa qualità. Ne ho dovute buttare via due, perché a un certo punto con lo sportellino aperto i bracci meccanici che si alzano per scaricare i bisogni del gatto si mettevano in movimento e si incastravano con lo sportellino aperto. La pulizia dovrebbe avvenire con lo sportellino d’ingresso chiuso. Penso penso che sia uno dei peggiori acquisti che io ho mai fatto. Poco più che una truffa

Scam product! And even worse customer service! Product broke after a few months and the best they could offer me was to send me a micro chip and instructions on how to replace it! Insanity!

Product was broken, and customer service didn't care. Was taking them so long to be actually useful, i had to go ahead and buy a product from another brand in the meantime. That brand's product was up and running in 10 minutes. Literally night and day difference. Dont' touch Elspet as a company.

This company is one of the worst I have delt with and will outright lie about anything and everything. I canceled the order right after I placed it, per the terms of their website, and they still shipped it claiming it took them three days to see my email. I then refused it and they would not give me a refund and kept fighting the dispute even though they had the product back. Do yourself a favor and AVOID AT ALL COSTS!! They lied to the credit card company to try to win the dispute saying the item was delivered even though it was returned to them. This is who you will be dealing with, do you think a company that behaves this way over a simple cancel my order request will take care of your warranty issues? By the way, the reason I canceled the order was because of all of the horrible product reviews. Bad product and a dishonest company. Don't make the same mistake I did, order a better product from an honest company.