els petReviews of elspet.com

I was in touch with customer service through email and through by the phone and then I got ghosted. I was sent the wrong color I ordered the charcoal that’s all charcoal And I was white and blue Which I hate it They promised me a refund. They never gave me a refund then they refused to send me a sticker for return saying that it would cost the company too much for freight Here I am stuck with this thing and to boot I tried to put it to work because I figured I’d be stuck with it since I got ghosted very very poor What’s going on send people the wrong color item and they can’t send it back I’m very pissed

I ordered my litter box on May 11th and received it on May 20th. The litter box got to me very fast. I ordered a gray self-cleaning litter box, and received a white self cleaning litter box. I decided to go ahead and give it a try see how I liked it. So the litter box itself has these red foam bars you put in it to stop that step stool from going too far in and they repeatedly would fall out and get scooped up and get put in the waste bin. I was having to pull them out daily. I touched more cat poop in the 4 days I had this litter box then in the 20 years I was just manually scooping a litter box. Next is the app it comes with, so having to switch over to the 2.4 internet is an added extra hassle that I just didn't like. Now we get into the company, so when I realized I no longer wanted this litter box that I wanted to return it and that this company did offer a 90-day in-home trial and that was part of the reason why I bought it in the first place I decided to go ahead and start a return. So I started an email conversation with their help desk it started with them offer me a $40 compensation for a machine I spent $380 on. Now we went back and forth over several days I sent pictures to them showing them that I got the wrong machine they eventually got up to $60 and I kept sending them email after email because they stopped responding to me. After over a week of no response from them I called and I started blowing up their phone because they don't answer their phone. Eventually I get someone on the phone they said that they will put in with their help desk that they will go ahead and restart that conversation through email it's been over a week at this point and it has not happened. I have a couple of days now blown up there phone again and still received no response. All in all I would say don't buy from this company while the litter box itself was not terrible for the price if you decide you don't like the litter box or you get one that doesn't work you're just out the money.

I received a seriously damaged litter box. I returned it as directed. You have to pay your own shipping. So now I am out over 600 with the promise of a refund and reimbursed for shipping. I have emailed, texted, called with no answer. I have my fedex number proving it was delivered. I was really excited about the product after the reviews, but customer service is non existent. The free 90 day trial is a scary thought.

I canceled my order. However, even though I never received the product, I have not been refunded. I have called three times and sent numerous requests to their help line via email.

The rake stopped working in about two weeks contact support. No answer. Machine is sitting in my house doing nothing. I’m gonna return it. Hopefully, I can do that at least

I have yet to get a straight response from this company. I need. To return this item unopened because I cannot afford to keep it and need a return label and a return address to send it to. I can ship it back today per fed ex. I’ve had it since June 1 please respond

Worst company and product ever. It didn’t work out of box, but I couldn’t return it without losing a large $$, so I donated it and will take a tax write off next year. What a waste of $350!!!!!!

DO NOT BUY THIS PIECE OF GARBAGE! I had issues with it and they would not honor their 90 in home guarantee and allow me to return it!! I had to go back and forth constantly with them and they only refunded me $100. I literally just threw it away yesterday when I got my new WHISKERS LITTER ROBOT!! Buy that one it’s worth every penny and you won’t be treated like crap if you have any problems!!! DO NOT BUY THIS LITTER BOX!! IT’S GARBAGE AND A WASTE OF YOUR MONEY!!