Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 247 reviews with 1 star · Clear filters
Utter rubbish, broke after a month, customer service is shocking can never get through to anyone!
By Paige F.
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
DON’T BUY! Scammers!
By Karim
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
Utter Garbage. I paid £700 for two of these neither worked out of the box. I tried to return the products and they gave me the run around for months and eventually ignored me. I tried to get PayPal to intervene but they wanted me to return the products to Hong Kong (even they shipped from a U.K. location) and the return shipping would have cost as much as the product. It’s cheap Chinese plastic junk with company run by thieves, don’t trust them and don’t buy from them.
By Lance C.
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
Bought litter box in the end of may 2024. Worked almost 2 months and now it's completely broken and doing absolutely nothing. Customer service is absolutely horrible!!!!!!!!
By Natalja P.
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
Would not give even one star if that was an option. This machine is not worth the money. I purchased this at the end of May so i have had it 2.5 months. When it came, took awhile to set up. The buttons on the side worked. This lasted 3 weeks and then stopped working. I was still using it via the app until 2 weeks ago when it all stopped working. I did everything i could find in various videos online and nothing. I have tried to call, leaving 2 voice mails and i tried to use online chat. Always get the message that all customer service reps are busy but someone will get back with me. No one ever has. Returning it is not an option as all of the fees to do so means you end up with no money. In looking in the facebook group, scammed by elspet, it is disgusting to see how many people are in the same boat
By stephanie H.
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
Is not that good I had it and it wrecked after few month I’m still waiting for them to get my money back or replacement after 3 month still waiting for it. dont waste your money
By Eveebrf E.
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
TERRIBLE. Worked for 2 months then broke. Company waited till after 90 day return period to reply. Box is huge and it costs more to return than it does to buy. STAY FAR AWAY from this scam company. They are not interested in being a reputable company selling crap pruducts.
By Vladimir
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
Totally didn’t work out of the box. Tried to get a refund. Got nowhere with them. Still no return label. Not even a phone number to call and get help. Buyer beware!!!! Stay far far away from this company. I tried to have my credit card company dispute it, but they defend themselves and say I still have the product. Because you won’t provide a refund and return authorization! SCAM!! SCAM!! SCAMM!!
By Daniel C.
Response from els pet· Oct 16, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
