els petReviews of elspet.com

1 Week of use and the arm doesn't work. No customer service number either. Do Not Buy

I bough this litter box a few months ago and everything seemed to be working okay, but then the litter box started having issues. The rake would not go through the litter and would just get stuck. I tried everything that the website recommended. After several attempts I reached out to customer service and they said that they would not refund or return it because it was outside the 90 days although I am confused because it says they have a 12 month refund window. The lady from customer service said they would send me a new sensor, but I have never seen one. I am frustrated at how much this cost and how little they will do to help me out.

Please read the reviews before you buy this. I wish I did. They are refusing to give me a refund. I have emailed them 10 time, each time trying to not accept the return. They mentioned something about A 5% labor commission and service charge based on my order total value. The cat litter box is dangerous to cats. I wouldn't even give it away for free. They have offered me £15 to keep the items free when I bought it for £350. I haven't even opened the parcel or use it. They don't deserve even 1 star!!!!. I just wish I read the reviews on Trust pilot.

I would give it negative stars if I could. Absolute JUNK!!! Customer service is horrible, you can't even call it Customer service....HORRIBLE!!! STAY AWAY AND SAVE YOUR MONEY!!! No integrity and doesn't stand by its product!!! Scammer's!!!! Product broke and stop working in 1 week. No help from this dishonest company!

Oh I wished I had Googled the company first!!! Do not buy from this company... product came late, they messed up the delivery, tried to return and they are charging $150 and told me cheaper just to give it away!!! Claim against them going in!!

⚠️‼️⚠️‼️⚠️WARNING⚠️‼️⚠️‼️⚠️ DO NOT BUY FROM THIS COMPANY!!!! This is by far THE WORST product as well as Customer Service that I’ve ever dealt with! I bought 3 of these boxes and have had trouble with 2 of them now! The worst thing about this whole thing is that even after buying 3 boxes from this company (I bought 2 for my babies & 1 for my friend) and I’ve gotten nothing but a run around from their Customer Service for an entire month! The only thing I asked for was to exchange the defective cat box for one that actually works! I wasn’t even asking for my money back! After begging this company for a month to please exchange the box for one that works & having them refuse to exchange the defective box they’ve instead sent me “sorry for your inconvenience” e-mails, & have continued to draw this whole ordeal out for a month, which I highly believe is to draw out the 90 Day Warranty, so they don’t have to honor it! I finally had enough & have now turned ELSPET into the ATTORNEY GENERAL for FRAUD!!!!! This company DOES NOT stand behind their product or put their paying customers first! Instead, they make it literally impossible to exchange one of their defective cat boxes for one that actually works! I told them after I had had enough of their games that I would just like them to send me a PDF so I could send the cat box back & they could just send my money back to me & we could then just part ways & I was then sent an e-mail telling me that I would be paying $150+ to ship it back to them, because THAT’S MY RESPONSIBILITY! This is beyond unbelievable! The box itself is awful! The box has a very strong urine smell (even tho I clean it constantly) & I have to clean the waste box in the back of the box several times a day, which their add claims u don’t have to worry about cleaning it for at least 30 days! If you didn’t clean it several times a day, the smell would be even worse & the litter would literally spill out the back of the box!!! These people are such liars!!! The urine soaked litter as well as feces also gets stuck on the rake which is also now something that’s broken on the box that’s still somewhat working, it now wont go up into position so I can remove it to clean it. I just want to warn anybody that thinks they need this product to go elsewhere because you’ll be sorry if you buy from these people! I wrote this review & put it on ELSPET but it’s nowhere to be found!!!! I also give ELSPET a ZERO rating! The one rating I gave is waaaaay too much & they DON’T deserve even that!!! I just received another e-mail from ELSPET after telling them that I’ve turned them into the Attorney General to have them investigated for fraud & they’re now telling me that “after talking to the Mgr, they’ve decided to give me a one time refund of $30 USD!” That’s right, a $30 refund on a $569.99 defective product that I still have to send back to them for $150+ USD!!!! WHAT A BARGAIN!!!! LOL! ~T

Decided to chargeback with credit card company. Item arrived defective upon unboxing, boxed it back up and requested a return; they wanted a video (not part of the return policy) and they want to charge $150 to ship it back. Went back and forth for 2 weeks (and counting) so I said screw it and started a chargeback. Stay FAR away from this trash company.

I recently had a very frustrating experience with Eslpet. After purchasing an item, I contacted them within 2 hours, to request cancellation exercising my consumer rights and 14 day cooling off period. Initially, they responded, but as soon as I made it clear that I wanted to cancel and refund for the item, they went completely silent and have been offline ever since. Despite multiple attempts to reach out, they have ignored all my messages. To make matters worse, I never even received the packag. The parcel is now being returned to the sender, leaving me without both the product and my money. I have documented proof of my communication attempts and the ongoing return process, yet Elspet has made no effort to resolve the situation. Their blatant disregard for customer service and their refusal to honor a refund request are unacceptable. It’s worth noting that there’s a Facebook group called "Scammed by Eslpet," which suggests that I’m not alone in experiencing these issues. Unfortunately, this points to a pattern of behavior that seems to indicate they may be operating as scammers. I would strongly advise others to avoid doing business with Eslpet. Their behavior is unprofessional, and they do not seem interested in resolving issues once they have your money. Save yourself the headache and shop elsewhere.