els petReviews of elspet.com

After receiving it, it stopped working in 2 weeks. I tried to contact the help service, but as others have mentioned, it was a waste of time. They sent me videos on how to fix it. After I got new sensors, it still didn't work. Don't waste your money. Don't buy it!

I haven’t received it yet. I’m trying to track down why, I was told 1) they have no record of my purchase. I sent a copy of my order confirmation. Since communicating with “YuYi”, I’ve been told to be patient it should arrive in 10 days. Then, YuYi said it was delivered and I asked for date of delivery & where it was delivered. NOW, I’m being told Dear customer: We have inquired and found that due to the busy logistics department, the address label may have been incorrectly attached. I hope the following two solutions help you: 1. I can contact the logistics department to help you redelivery. Shipping generally takes 7 working days, but there is a possibility of loss during shipping. 2. I can contact the logistics department to help you send a new package. After the goods are shipped, the logistics department will provide a tracking number and arrive within 20-35 days. Please contact us as soon as possible and look forward to your reply. I offered a third option to return my money! No reply yet.

I should have read the reviews before purchasing. Mine worked for about 2 months before it stopped. Customer service (who I now think may be bots) responded and had me keep sending them videos of the unit not working. Then they would send me me new sensors, which I would replace and then unit would still not work. This happened twice. I continually mentioned their warranty and requested a refund. Nothing! Finally went to my credit card company and through them was able to get a refund.

Just junk. Rack is stuck haven’t even had it 6 months. My advice is spend more and get the litter robot 4 I have one for 2 years and had fewer problems.

Piece of 💩. Don’t waste your 💰! Anna and Luna will give you the run around until the 90/day return window is up, then leave you hanging!

I bought a automatic litter box, within a month the door stopped working so the litterbox wasnt able to clean itself, I tried contacting customer service and got no response until 2 weeks later. They told me how to "reset" the door, that didn't work. Then took another week to respond and tell me I need a new motor on the door. I asked them how would I even get a new motor and never received a response since, I've followed up, and nothing. Now I'm down $300 and a back to a traditional litterbox..... they are replying here but in reality they still won't do anything. They are faking customer service to anyone reading this

Mine didn’t work from day one. No customer service and no refund. They scammed me so do not purchase this piece of crap. Still fighting with them to get my money back. Their reply to this review is the same old song and dance they first give you with all this video sent and stuff I already did. Just wanted refund for this piece of junk and they will not refund

Stopped working after a month, customer support is just a bot or form letter, tried to get my money back and they said no