els petReviews of elspet.com

TERRIBLE So so glad I had a refund.

Don’t do it!! The reviews are real. My $500.00 machine broke in 2 months. Terrible customer service. Typical responce to everyone, send a video and order number then they respond never received it. Typical made in Hong Kong

I never recived my parcel they insist i got it but never did came from China dont buy.

Do not buy any of their products. They will break. We started support claim for the litter box within the 90 day window in September 2024. They requested videos which I sent three times over two weeks. Support was argumentative and refused to actually read what I was typing. After several videos they admitted it was in fact the sensors that failed. Instead of a refund or sending a new machine they sent the computer chip sensors. Requiring me to be their engineer and dismantle their machine inside and out. Then wanting video of it. Their support pushed their responses out to be outside the 90 day warranty and now will not honor it. The machine still does not work. They offered a laughable 70 dollars after we return on our dime(150) and charging us an additional $80 restocking fee. So unless you want to be scammed and reengineering their junk on your own time and dime with no real support or accountability from elspet, do not waste your money. We also bought two pet water fountains. The smaller cat one was so loud it frightened the cats and dogs. It also stopped working in the first week. Support never responded to my request to have it replaced. The second bigger dog fountain, works well enough. But the gray filter clogs within the month and must be replaced every month or the machine breaks. Overall not worth the money.

Report to trading standards, Amazon & go via small clskns court...because this company is knowingly selling faulty goods & will not rectify it

I ordered a new rake and then found my extra rake but it IS IMPOSSIBLE to reach them to cancel an order. Their customer service is next to nonexistent.

Horrible company. Unit never cycled. They said to use tape to stop leaks or train my cat where to pee in the box

It is not very good at all , after just over a year it developed numerous problems, Elspet don’t honour the extended warranty, they had video evidence from me and just kept offering free cat litter and a mini water fountain, eventually they offered a replacement tray but I didn’t want it, I had lost faith in the product, I asked for a portion of my money back, less than half, they just keep stalling! I have since found out that many people have had similar experiences and have had to fight for months to get some money back! I have since bought a much better product elsewhere and it’s made me realise that the Elspet one was actually complete rubbish! Aside from the mechanical problems that developed, the clumps stick to the rake, which causes odours, it’s noisy, the waste bucket is small, cleaning it is a nightmare, the replacement non stick liners are awful, I had to constantly keep scraping the litter off the bottom with the scoop, the rake also can’t cope f more than a couple of cats have used the tray in succession, and I was using a highly rated litter which I’m using with my new tray , no problems at all! Don’t buy this junk, spend more on something which has far better quality! To date I have exchanged nearly 90 emails with them and still no further forward!