The necklace was not 18”
The necklace was not 18”. I have to give it away? Very disappointed.
By customer
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
664 reviews
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We offer stylish and high-quality jewelry designed to complement every look. Our collection includes timeless and modern pieces, perfect for both everyday wear and special occasions. Each item is crafted with care to ensure beauty, comfort, and lasting quality. Our goal is to help you express your unique style with jewelry that feels personal and meaningful.
Elova Jewelry (elovajewelry.com) has 664 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
664 approved reviews, newest moderated first
The necklace was not 18”. I have to give it away? Very disappointed.
By customer
My necklace arrived broken. I contacted the company and received an immediate reply. Customer service was excellent and hassle free. I would suggest that the packaging of the jewelry be made better when shipping. My broken necklace arrived in a flimsy plastic bag.
By Joyce B.
I had ordered the wrong necklace. When it arrived I immediately emailed Elova. Nike was very responsive and understanding. She was quick to respond and says she would send the cirrrxt one I wanted. N then allowed me to keep the incorrect necklace. Great customer service and overall experience!! Thank you for your accommodation!!
By Mary A.
I returned an item and the customer service was A+.
By Terri
Beautiful jewelry.
By Angela
My package was lost in transit and Elova investigated and offered a couple options as far as compensation. They did not hesitate to resolve my issue promptly and with professionalism. Very pleased with this company and will continue to do business with them and recommend them to family and friends.
By Sheila LaFave B.
Barely had a bracelet 1 weekend its broken...just don't bother
By Chris
Necklace had a great design and coloring. Seems to be of quality construction. Was perfect for what I was looking for
By Pistol P.
Response from Elova Jewelry· Jun 21, 2026
Thank you so much, Pete! 💛 We're absolutely thrilled to hear the necklace was perfect for what you were looking for — design, color, and quality all hitting the mark is exactly what we hope for. Enjoy wearing it, and thank you for taking the time to share your kind words! With love, Nienke