Wrong item delivered
Wrong item delivered Support will not reply to my emails
By Robert W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
234 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
International foods and snacks
Elonamarket (elonamarket.com) has 234 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 11 reviews with 1 star · Clear filters
Wrong item delivered Support will not reply to my emails
By Robert W.
Most of the product was cracked to pieces.
By Joyce M.
They Canceled parts of order but did not drop the shipping cost due to that ,and then did not receive all the items we were charged for either. No customer service just an email. No reply to the email about being charged for 2 boxes of waffles almost $50 as they did not mail the whole order nor they refunded.
By Cosette
Response from Elonamarket· Jan 22, 2026
We did review the video all items we placed in the box. We said we can open a claim with shipping company.
I recived out date stuff from November 2025
By Ivanka M.
Response from Elonamarket· Jan 22, 2026
We do apologize please reach out and we can resolve the mistake. Thank you
You sent a wrong product. My order was #16155.I was asking to solve this problem. I sent 3 emails with photo but still did not get the answer from you. The wrong product is cheapest than I was ordered.
By Irina G.
The product expires 10/25
By R S.
Packaging was horribly bad and items arrived melted.
By kamola R.
Response from Elonamarket· Jan 22, 2026
Thank for your review. You can always purchase ice pack for any items for an extra charge say it on right side of the items.
They shipped me 5 bars of expensive chocolate , in July, with no means/method of keeping them cool. They were completely melted upon arrival.
By Ashley J.
Response from Elonamarket· Aug 5, 2025
Please remember that in the summer days chocolate will melt. It states that on page and also on all chocolate products when adding to chart. Must purchase the ice packs for it.