Three Attempts, Repeated Problems With Deposits and Refunds
I gave eLocal three separate opportunities to earn my business, and unfortunately my experience repeatedly involved problems with deposits and refunds. On my first attempt, I canceled with approximately $2,700 remaining on deposit. After more than a week without receiving the refund, I disputed the charge through my credit-card company to recover my money. I later tried again and deposited another $2,700. Approximately one hour after completing setup, I was informed that air-duct lead pricing would increase from the approximately $65 I had been quoted to approximately $125, along with a larger deposit requirement. I canceled and again ultimately used a credit-card dispute to recover my deposit. About a year later, I decided to give eLocal one final chance after hearing positive feedback from other contractors. This time, they required a $4,200 deposit. They accepted my payment, approved my account, and activated service. Approximately one week later, I was informed that management no longer wanted my company as a customer because of my previous chargebacks. Those disputes occurred because of the difficulties I previously experienced getting my deposits returned. If my previous history was unacceptable, I believe that determination should have been made BEFORE accepting another $4,200 deposit. eLocal then canceled my account and disabled my access while I was still waiting for my unused funds to be returned. After three separate experiences, I have serious concerns about eLocal's handling of deposits, refunds, pricing, and account cancellations. Based on my experience, I would strongly recommend that potential customers get all pricing and refund terms in writing and carefully consider the amount of money they are willing to place on deposit.
By Mark C.