ElmaboutiqueReviews of elmaboutique.com

This has been a nightmare, im sorry but every bad review ive read about this company is right on spot. This company is a joke, i have never had such a worst experience than this. It said to be honest and i intend to be brutally honest. I placed an order on June 18th 2026 for 2 pair of orthopedic shoes and was so excited for them to arrive but they never have. I emailed them , they told me it shows the package was delivered at my box on july 13th. And i tried to tell them i never received them, but they wanted me to contact the delivery company which I had no idea who it was to research it more and report it to them and somehow convince them that I never receive the order and get a certificate of a loss package to prove I never got it. I told them its not my responsiblity to research the delivery company, its the responsibily of the company that hired them to deliver the package. So now they have told me that they have to check into it some more before offering me a refund or just replace my order and resend it. And that was back on around October 1st, and now all of a sudden they dont want to respond to.me not at all And the phone number is not a number to speak to anyone, it's just to blow you off some more, says all the lines are helping other customers so email your questions or problems to them and customer service will get back to you. Not true!!! Now its October 19th, 2026, 4 months and 48 emails later and and they will not respond to me at all, I have emailed them everyday and nothing. Ashley, customer support is a fake, i think all the answers they send you are AI created and nothing will ever be resolved and they want it that way because its all a scam and they are ripping everyone off, and the BBB will also get this review and be alerted of what they are doing to people and i hope they take legal action against them and shut them down. I was just hoping this would have gotten resolved before having to go through all of this crap.

I ordered what looked like a nice well made women’s jacket. What arrived from Elma Boutique is a very cheaply made, shapeless garment that looked more like a shirt and nothing like a jacket. I emailed them for a return and they said before they authorize a return they wanted photos of me in the jacket I found that very odd but did it anyway. Now they’re ghosting me. They’re clothing is cheaply made , and look nothing like the photos and getting a refund is impossible

Never received my dress and customer service was completely unhelpful. Delivery "attempted" but claimed the business was closed even though it's an apartment building. I initiated a charge back because I never received my product. All AI on the website, the location is in Poland and they do not answer the phones. DO NOT shop here.

Do not trust the photos you see on this site! The product I received had different colors and was made of completely different material (not in a fun or acceptable way). The tags were also detached which is a clear indication the product is used. When I attempted to return for a refund it turned out the item had to be shipped to China. The cost for international shipping is far too great. Also, their registered address is in Poland. I'm not sure where Boston comes in to play at any point. Since the cost of shipping is exorbitant, they will offer partial refunds (15%) or credit towards more substandard products. It's a waste of time and money.

DO NOT TRUST THIS COMPANY. They are not in Boston, but ship from China and any returns must be shipped back to China at the cost of the buyer. It took a month to receive my item and it was very poor quality. I found the same exact dress on Shein (known to be very low quality clothing) for 1/3 of the price. There only alternative to shipping it back at my cost ($30) was providing a 15% refund which is less than $7.

Website: Looks fake and AI, def not located in Boston - retail address reflects Warsaw, Poland but the product is made in China. Delivery of item wasn't bad, received it in about 2 weeks. Cheap Product/Quality: Cheap quality, had stains across the front, zipper drags because the teeth are not aligned, and the pocket seams are on the outside of the liner and not inside so they are just flapping around. Return Request: It's been 3 days and 3 emails and still no response on my request for a return authorization for a jacket that: Cheap quality, had stains across the front, zipper drags because the teeth are not aligned, and the pocket seams are on the outside of the liner and not inside so they are just flapping around. I've sent multiple emails to request the authorization (way below the 30 day window) and no response. Also just filed a complaint with the BBB.

There quality of horrible. I asked for a refund they stated I had to ship it to Beijing and I was responsible for shipping and they would only refund me 50 percent. When I ordered the product they emailed me saying they didn't have the product I ordered so I told them to cancel the order they sent it anyway. This is unacceptable buyer beware!!!!

I ordered some sandals on June 27,2026. I monitored the tracking very closely which was very confusing as it kept going from overseas shipping to LAX and back on a boat or a plane. I am located in CA and so is LAX not sure why the shipping was doing all of that so JULY 9th I emailed Elma Boutique because that is the only mode of communication. I received a response and Elma Boutique assured me that although the shipping was confusing my package was on the way. I continued to monitor the tracking and since JULY 19th the tracking stated arriving at local sorting center. Today JULY 23, 2026 when I looked it up all of the dates have changed and it now says my item was delivered to my door on JULY 18th. I have a ring camera and on the 18th there was no delivery. To date I have not received the sandals i purchased on JUNE 27, 2026. I DO NOT TRUST THIS COMPANY AND I WILL NOT EVER PLACE AN ORDER WITH THEM AGAIN. I will be contacting my bank regarding this transaction as well. THIS COMPANY AND THE SHIPPING IS VERY SKETCHY PURCHASE AT YOUR OWN RISK!!!!!!!!!