Order easy to set up
It was easy to set up the order I can't say anything about how long it will take to come but the company asked for immediate feedback
By Mrs P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
605 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elleseandco is listed under Decoration & Interior.
Elleseandco (elleseandco.com) has 605 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
605 approved reviews, newest moderated first
It was easy to set up the order I can't say anything about how long it will take to come but the company asked for immediate feedback
By Mrs P.
Smooth and easy purchase
By Christian D.
I liked the design of the jacket I purchased, but checkout could have been easier. The 'pay now' option wasn't active and I had to refresh the site and enter my delivery details again before the payment worked.
By JL
Website very easy to use. I would of liked to see better sizing instead of s,m l, using 6,8 10 etc and what the fabric actually is
By Debbie P.
Ordered leather size 9 walking shoes with 48 hour delivery. Arrived 2 weeks later. Size 8 plastic. Contacted customer service immediately- 4 weeks later they’re still giving me the run around and claiming I am not entitled to a refund. Used chargeback to obtain refund through my credit card- interestingly they ask you not to do this on their returns policy so it must be a common issue. Check how many of the positive reviews haven’t yet received their goods.
By R L.
Response from Elleseandco· Oct 14, 2026
Hi R Litts, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co
How easy it was to find and order
By Lauren
Good quality great price and free shipping
By robert C.
It was very easy and straight forward to order. The only negative thing I would say about the site is that there wasn't a size guide, otherwise everything was very easy
By BGal