Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
171 reviews
ELITEWILL INC.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ELITEWILL INC. is committed to providing auto parts such as Jeep Wrangler frame repair, Chevy Silverado & GMC crossmember; ladder rack, trimmer rack; pickup truck parts(tow hook, shield guard, jack mounts, bumper bar, tire mount, shackle kit, inner fenders); lift kits/suspension; ATV/UTV parts; trailer parts and other auto exterior accessories.
ELITEWILL INC. (elitewill.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
171 approved reviews, newest moderated first
The tow hooks were a perfect fit for my 2018 Ram 1500 Laramie. They even came with an alternate mounting bracket which mine required.
By Tod C.
Response from ELITEWILL INC.· Aug 10, 2021
dear, thanks for your review~
Elleclent product and fast shipping what more could u ask for
By Rory S.
Response from ELITEWILL INC.· Aug 7, 2021
thanks,if any question,just contact us.
I recently ordered a set of crossbars for my Hyundai Santa Fe. They arrived in a timely manner and were easy enough to install. Once I installed them, however, I found that as soon as I drove more than 35mph, they made such a noise that I had to pull over and take them off. When I reached out to Elitewill about how to return them, I got no response and was unable to reach anyone using the 800 number. I do not recommend buying from this site.
By Jeff D.
Response from ELITEWILL INC.· Aug 7, 2021
Hello, dear friend, I’m very sorry, because our previous employees have resigned, so the customer service related matters have been delayed, now I will serve you. I have contacted you and recommended how to install by email, please check.
You sent me a cross bat that don’t fit on my car😔 I already emailed you guys and left a message that I want to return this item but so far I have not heard any response back.
By Kent C.
Response from ELITEWILL INC.· Aug 7, 2021
Hello, dear friend, I’m very sorry, because our previous employees have resigned, so the customer service related matters have been delayed, now I will serve you, can you tell me the specific problem, I will help you solve it
Fast delivery time. Accurate and quality product
By Brian D.
Response from ELITEWILL INC.· Aug 7, 2021
thanks,if any question,just contact us.
Excellent customer service. A part of my roof rack cross bars kit jammed and could not be repaired. Elitewill immediately sent a replacement to me.
By David L.
Response from ELITEWILL INC.· Aug 7, 2021
thanks,if any question,just contact us.
Website is very informative as to exactly what the product looks like, what vehicle it fits and where it belongs on the vehicle. Shipping was fast; ordered on Saturday and was delivered on Tuesday.
By PA C.
Response from ELITEWILL INC.· Aug 7, 2021
thanks,if any question,just contact us.
I ordered the cross bars for my car based off of your confirming that these specific cross bars will fit my 2021 Hyundai Tucson. They do.not fit as they are for older versions of my car. You have sold me a unit which is wrong and does not fit my car.
By Chelsy V.
Response from ELITEWILL INC.· Jul 12, 2021
Dear Chelsy, We are sorry to bring you an unpleasant shopping experience. The title of the product you bought says that it is suitable for 2019-2021 Hyundai Venue, and your model is 2021 Hyundai Tucson. You may not pay attention to the range of models it is suitable for when you buy it. So it cannot be installed. We are very sorry for this situation, and we will fully bear the cost of your return, and will give you a full refund immediately after receiving the return. If you have any questions, please feel free to contact us. Sincerely
