Elite Techno Solutions - Elite Server ManagementReviews of eliteservermanagement.com

One of the worst shared hosting experiences I have had. I signed up with them them then shortly after the service disappeared, website down, unreachable. I filed a PayPal dispute, and they responded, and then service was back up again. I agreed to remove my dispute. They then cancelled the service. In my opinion, these people are crooks.

I purchased three servers from Elite Server Management, expecting high-performance 64-core machines with a 1Gbps network connection as advertised. However, my experience was completely disappointing. Slow Performance – Despite being 64-core, the servers were slower than even 32-core alternatives I’ve used before. The CPU performance was abysmal, making it clear that these were either poorly optimized or oversold machines. Terrible Network Speed – They claim to provide a 1Gbps network, but in reality, the connection was worse than 50Mbps. This made running any serious workload nearly impossible. Wasted 3 Months & Money – I tried working with them for three months, hoping things would improve, but the service remained unreliable. Eventually, I had to cancel all three servers, resulting in a complete waste of both time and money. Not Recommended – Based on my experience, I cannot recommend Elite Server Management to anyone looking for serious server performance. Their promises do not match reality. If you’re considering this provider, stay away and look for better alternatives.

Liars and scammers, take your money and do nothing, do not respond and when you complain they tell you that they will do it now. Frank is the worst liar of that company.

I won't talk about every problem, as there would be a lot (more) to say, but I have to give you my horrible experience. 01/08/23: I contact them in the goal of leasing a subnet. 04-06/08/23: They seem to be able to suit my needs, so I try to buy a subnet plus a server, but there are problems. Firstly, depending on which page I look, the specifications of the "NVME 128" server aren't the same. You first see “unmetered bandwidth”, but when you buy it, it says 50 TB (which the company confirmed it is). They also say 2 x 2 TB SSD, but when you buy it it's only 960 GB, they confirmed it was in fact 2 x 2 TB but I had to add a second disk, which added cost. Secondly, the credit card option isn't working, PayPal is the only alternative (it seems to have been resolved now). I find out that you can pay on the PayPal page without a PayPal account so I do it. It should now take them at most 12 hours to set up the server (their words). 07/08/23: They announce they are purchasing new hardwares, meaning it will take more time. 13/08/23: The server is finally usable, but again, problems appear. The biggest one being with the subnet, it doesn't suit my needs at all, I was extremely clear from the start that I needed something particular, they explicitly stated that they were able to deliver that. They said I had to wait for the subnet to become what I wanted it to be. 17/08/23: I waited more than planned, I contacted them again about the issue, they said that what I wanted wasn't possible, which doesn't make sense for two reasons. Firstly, it's simply not true. Secondly, why would they say they have it, when they don't or can't?. Following this, I ask for a refund, as they lied multiple times (another example: the CPU of the server I got wasn't the advertized one, and wasn't as good) and were completely unable to deliver what I asked for. 19/08/23: After a bit of arguing, they finally accept my demand, my "order will be refunded". 02/09/23: Many messages later, many excuses later, I'm still waiting for the refund, it was said to take 3 days at most, it's been 2 weeks already. 20/02/24: A few more messages later, I'm still trying to get my refund, in vain... They even tried to get me to delete my reviews in exchange for a PARTIAL refund... Even for a full one, I won't!

Stay Away From This Company. This company is going out of business. I canceled my account in March and they billed me for April, May and June even though their WHCMS system showed the account canceled. They claimed this was an 'error'. I sent over 50 messages on their chat and each time there was a "You will be refunded shortly." The bottom line, they never refunded my payments and tried to run out the clock with messages saying I would be refunded in 3 weeks. I don't normally write bad reviews but I need to warn potential users about this. I believe they are going out of business and thus they are cash strapped and need to scam customers. I have the documentation to back it up. Additionally - if you file a PAYPAL complaint against them DO NOT LISTEN TO THIS COMPANY if they tell you to cancel those complaints so they can refund you. Stupidly I did, and they never refunded me and I could not open the complaints again. UPDATE: 1/1/23 - You refunded 1 of 3 payments that you told me you would refund. Any decent company would simply refund all 3 payments immediately. I should report this to the FTC and the Texas AG for how you told me you would refund me and for 4 months you never did. Really shady - do not play semantic games here. You owed me 2 payments for several months and never gave them. That's what a fly-by-night company does, not any reputable company.

Totally ridiculous choice for reseller hosting. Very attractively priced - but totally useless in 2021. With ALL hosting, competent & fast support is what matters the most in keeping things working. Vs. what ESM has=> Unresponsive support that is not even capable of helping with simple matters and is definitely staffed via outsourcing with folks who are not native english speakers & thus cannot even grasp what has been asked of them. Then they make things worse by having a good refund policy - but severely delaying making the refund AND subtracting both of their PP transaction fees from the total amount refunded. Zero redeeming features after all the uselessness & hassles. They may have been great years back - but not anymore in 2021.