No customer support at all
Contacted them for a question, forst answer came in a day Had a follow up question and never got an answer again even after trying to reach out multiple times
By Bryan B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
19 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Elisa Jewelry Art, we are passionate about creating high-quality, handcrafted jewelry that reflects your unique style. Each piece is carefully crafted with love and attention to detail, using the finest materials, from beaded bracelets to gemstone jewelry. Our commitment to customer satisfaction means we prioritize exceptional service, fast shipping, and beautiful designs that you can cherish for years to come. We are proud to provide jewelry that makes you feel special, whether you're treating yourself or finding the perfect gift for a loved one.We value your feedback and invite you to share your experience with us on Trustpilot. Your reviews help us improve and allow others to experience the beauty of Elisa Jewelry Art.
Elisajewelryart (elisajewelryart.com) has 19 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 7 reviews with 1 star · Clear filters
Contacted them for a question, forst answer came in a day Had a follow up question and never got an answer again even after trying to reach out multiple times
By Bryan B.
Bought a $30 bracelet and it unraveled within 2 weeks. I understand that these things happen my issue is with customer service. I have sent emails I have gone on to the chat on their site and I have also messaged them on Facebook and have not recieved a single response. Horrible customer service.
By Donald
Beads are too small. I need to return my order.
By Winston C.
I’ve started a return last week and I haven’t heard anything. The bracelets I ordered are too big so I need to send them back. Someone please get back with me about returning the bracelets so I can order new ones in the correct length.
By Todd M.
Package never arrived - it has been stuck in delivery transit since Feb 23 - please give me a refund of my money
By Adrian De P.
Almost impossible to track. Said it would be received within 3 days of shipping and I’m going on 10 days. Have tried to contact and gotten zero response other than the automated responses. Might be a scam, I’ll be looking to cancel and refund terrible first time experience.
By Joe G.
Did not receive my order what's
By Gregory C.