Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
209 reviews
ElgatoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
209 approved reviews, newest moderated first
Superb, well designed products are why I buy Elgato. But on the few times I've had a tech issue or product challenge, it's simple and fast to get support. Great products + great service = Great experience and loyal customer here!
By Grant
Response from Elgato· Sep 4, 2025
Let us know if we might be able to help again, anytime!
quick respose, helpfull and competent
By cliente
Response from Elgato· Sep 4, 2025
Thanks for the great feedback!
Je ne m’attendais pas à une résolution de mon problème logiciel aussi rapide étant donné que j’étais peut-être le seul à l’avoir ! Mais ELGATO l’a fait . Merci
By Marco P.
Response from Elgato· Sep 4, 2025
Glad to hear we were able to help!
Quick response despite initial ticket said 2 to 3 days
By Sargon T.
I am a big fan of Elgato products, and was surprised when my Stream Deck+ appeared to be faulty. Jeffrey at customer support was very helpful, and pointed me in the right direction to finding a cure. It turned out to be a faulty USB port, not the Stream Deck. The problem was easily solved, and everything is as it should be.
By John E.
They followed up on my problem, and got solved in reasonable time.
By customer
I rated two stars initially because the teleprompter itself works great, but the software was useless on my old computer. Spent an entire week trying to get it fixed. While the tech support response was adequate - not great - I was given a long string of instructions to follow to provide them with the info they needed to fix the problem. I did this TWICE w/ two different tech people. I did everything they asked to the letter, but they would/could not fix it. The software was useless. Buy this teleprompter for the hardware, but plan to use other software. :Macbook pro, 2019 16gb of ram, 500gb hd. UPDATE 9/15/25: Apparently, the software had a conflict with my old computer that I still never figured out. I bought a new computer and all of a sudden - don't ask me how - the software works brilliantly. All-in-all, if you can get the software installed correctly to run correctly, it's freaking brilliant, especially for the price. Changing my ratings from two stars to five.
By Phil
Absolute chaos! Disfunctional product, misleading shop descriptions and rude servuce team that simply did not care. This is my worst shopping experience in the last 10 years. Never again!
By Stephan G.
