e.l.f. CosmeticsReviews of elfcosmetics.com

Absolutely terrible ordered 8 items and they sent 8 completely wrong items none of the items I ordered was included and dark skinned and ever single product I received was light beige.. I've sent several emails to get this sorted and absolutely ignored. I go away on wednesday so I know it will not be sorted by then. I will have to open a case with paypal to get a refund on my items. This is supposeto be a reputable company. It is anything but. It's like someone chucked a bunch of stuff in a box and sent out.

Everything was great at first. My package was supposed to be here on the 18th, one week after ordering. On the 17th I checked and the date changed to the 19th. When I checked that day the package was at a facility a couple hours from me and arrived that morning. But they disnt deliver it I check this morning, the 20th, and now it said it left my state and is in the neighboring state now even though it was already right here and now will not be delivered till the 21st. Waste of time and money, you're way better off ording another brand or just going on to the store.

I ordered on the 22nd. Today is the 4th. Today i get a message saying that carrier lost my package. Well maybe if you only sent it with one we might avoid these issues. Customer service, horrible. Barbara the manager asked if I wanted a refund. NO, I want what I ordered and my gift. Will never order from them again. Not a sincere apology. They need to go out of business.

I paid $273 and 17 of my items are missing... I DEMAND A REFUND FOR THOSE ITEMS OR I WILL GET THE AUTHORITIES INVOLVED!! THAT IS ILLEGAL!!! ESPECIALLY WHEN IT HAPPENS TO 90% OF PEOPLE WHO ORDERS ONLINE WITH THIS COMPANY!!!

For the products ! Good quality for fair price ! For the shipping and customer service ! I made an order and they said 2 to 5 business days ! After five business days they told me it might take 3 to 7 business days ! And finally when it arrived after 14 days an item was missing ! I've contacted them that i need it urgently because it was supposed to be a gift and i am leaving the country after 4 days ! They said we can not guarantee the delivery date 😁 bad customer service

Slow shipping, and my latest order the majority of it was cancelled. It didn't show the products out of stock, and these items were on sale at a discounted price, but they only filled my $1.50 eyebrow pencil. This is unprofessional and annoying. I will not be purchasing any more elf products, hello wet n wild! I will just order from them from now on. Sub-par customer service. I am so mad at not receiving all the discounted items I ordered. Never again. I would advise you to either buy in-store or not at all. Their online store is a joke, and they take forever to ship. SO disappointed in Elf.

New formulation lip exfoliator -- cheap, cheap, cheap. Waste of money. Mint. No flavor. No exfoliance. Waste of money. I will never buy again. Bring back old formula.

Today I placed an order on the Elf website. When I proceeded to the checkout my order total was $22.95. I immediately checked my bank account as I usually do to confirm the amount was withdrawn from my account. I noticed the amount taken was $31.87. I phoned the customer service line in which I explained the situation to the lady who answered. She went on to tell me that since I am in Canada my bank account switched the amount to US currency. Which is fine. My reply to her was that since I was given the option to ship to Canada, I expected this would be totaled in Canadian currency. This rude and ignorant lady proceeded to respond with, "Well everyone know it's a US website". I replied simply stating, "Clearly I did not know this". This lady abruptly snicked at me and stated, "I hope you have a great day", as I was speaking and hung the phone up in my ear. I called back and obviously received a different representative who was very kind and helpful. Never have I ever had an experience like this with customer service! This lady was ignorant, rude and clearly not in the right career.