Eleras Automotive GroupReviews of elerasgroup.com

Letter from what it looks like Tesla. I recently purchased a vehicle with Tesla so I always get mail. Nowhere does it say Eleras automotive group. I called they had my information. They said I didn’t buy the warranty when I purchased the car and they are teslas warranty. They said it was 192 for warranty 2 years and 5 years free. Gave my card info thinking it’s teslas warranty company. Card declined by bank. Called bank and they said numerous reports of issues to merchant so it didn’t go through and reported as fraud. He was very pushy to getting me to use a different card. His name was Joshua Scott of Eleras Automotive Group. I became skeptical and decided to call Tesla. They confirmed I did have warranty and had no affiliation to Eleras Automotive group. Once I confronted the sales rep I was put on hold and they couldn’t give me an answer. They lied to me about my warranty when they did not know. This is very misleading and I could only imagine how many people fall for it. I began doing research and seeing all the reviews of people in my exact situation. So crazy how the government allows a legit business here in the U.S to do this to innocent people. I would have become victim if it weren’t for my bank.

I just bought a three years old work van with 45,000 miles on it. The seller went to the local dealership and transferred the warranties at the local dealership. Later, I got a call to confirm the mileage on the new van. I thought it was a call from the local dealership. I never heard about this Eleras Automotive Group. The clerk requested to pay $197, and I suspected it was a transfer fee for the warranties. Only after the transaction was processed he explained that it was an Extended Warranty Contract, and will be charged a MONTHLY payment of $197,00. I immediately requested to cancel the agreement, and refund the payment. But he declined and said I have to call back later. Apparently it was a third party company called Eleras Automotive Group. When I called them to cancel the agreement and get a refund, I spent about 15 minutes arguing with the employee. I requested about 5-6 times to close my Contract, and get a refund for the first payment. Now they wanted me to get a notarized cancellation letter with the vehicle mileage on it. A very complicated process to cancel the agreement, and a lot of pressure, but a very quick and simple process to get on the hook.

Purchased a policy with them over the phone, provided vin number and all but when I needed to get my vehicle’s transmission replaced. I was told that they don’t cover Canadian vehicles which you can clearly see my vehicle was Canadian by the vin number. Had to come out of pocket for repairs which was well over $2,000 dollars. They still haven’t reached out to refund me for the purchase. Will be filing a complaint with all receipts regarding this deceptive business practice

Whyatt Thompson helped me after my mother of only 66 yrs old died unexpectedly. She had paid for her contract in full so as the executrix I called to answer and get a refund. He was able to tell me my options and provide me with a better alternative for my family. Everything has been hard dealing with insurance and policies after my mothers death and the only thing has not been is my experience with Whyatt. I will be forever grateful for his empathy and skilled salesmanship!

Absolute scam. When my mom disputed the charge on the card they washed a check and cashed it anyway. All fraud all the way.

Thank you all for helping me keep my car alive a little longer until it couldn’t, i wanna say thanks to Christine in particular for all the help these last couple days, YOU THE GOAT!!! -Tykenjay Allen

When I got the mail I thought it was my dealership following up on my number to bumper and I fell for their tactics. When I got my paperwork I saw the canceling clause and called the same minute. The employ that picked up the phone was supper respectful and fully understanding and felt honest sympathy. I went from being in a panic to feeling heard and safe thank you to the John for his honestly all of his help

Received a piece of mail stating it was from GM and that my vehicles protection ended, providing an ID number plus a number to call. The automated greeting was fast, when the agent answered he asked for my ID#. I asked the company name. He stated Eleras, but with a tone that appeared to me as condescending, as if I should have known, or shouldn't have asked the question and simply given the ID#. I calmly stated that I asked the company name because it isn't stated on my letter, and that I feel it's information I should know. However, the employee said, "I don't know what your deeper issues are, " but I didn't say it that way. If it was simply a misunderstanding, he only had to say that isn't what he intended and sorry if that was how it seemed. That statement alone was unnecessary and offensive. All this over me asking the company name. I said I didn't want to do business with that company and hung up.