ElegattoReviews of elegatto.com

I've Boughton 7 braclets from these guys and the leathers ones desinergrated TN a year..Very High Priced fir zLiw quality braclets...I've sent them several notes regarding the ones that just crumbled and broke apart in a year...And they said so what there is nothing we can do....Horrible customer service and have bought 8 braclets for 699 bucks...Freakin ripoff fir the amount of advertising they do..Just crap quality..Not even saying maybe we will let you get a different one.. Just nothing...0 Rating Stay away from these guys..Now I'm going to the bbb and start a claim with them along with many.. D Salmon Phishzd@yahoo 585-703-2047

Unclear that they didn't offer refunds. Products are low quality and ugly. Don't waste your time/money.

I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.

Photos on website are very flattering, the bracelets were not great quality and one was completely the wrong size. No help from customer service when you are based in UK. Also locking screw fell off within one week and was lost. I have others (different suppliers) where the screw design means it cannot fall off. They should look into this at the very least. Shame, very disappointed.

Still no product received or communication from the company. Very very disappointed . I think Pinterest should really filter companies before allowing them a platform.

I’m a manager at a very successful small business myself and I completely understand the ends and outs, but this place is just unprofessional. Bad customer service can run any business with potential down to the ground. With that being said not only did it seem like I received someone else’s order but I also didn’t get an item that came with the first bracelet. Again I tried to contact customer service but no response. I would like a refund.

Latest edit: I was finally contacted by the Elegatto (after I mentioned I've submitted a case with FTC) and they processed my refund promptly. I do appreciate the refund, however I'm leaving my review at 1 star based on the following (a) I still didn't get what I purchased, which was my expected outcome; (b) the actual experience, including how issues and complaints were handled, were poor; (c) blame consumers giving incorrect addresses in their reply to this review rather than straight up owning the problem and investigate; and (d) blamed the couriers in their email to me saying it's out of their control rather than assurance they are selecting a different vendor or how to address the issues. Refund is just what every business should have done anyway if the goods were not delivered. The experience throughout was quite unpleasant. I can't say if they responded because I mentioned FTC or they are genuinely trying to rectify the issues. If it's the latter, then I wish them all the best and hope they address all the different issues. ---- Be aware of this company, they failed to deliver and when trying to get in touch they send through a generic email. They 'attempted' to deliver, but the first time they couldn't 'find my address' - I don't have any issues ever with my address when I order from other companies including Amazon. The second attempt also failed, and the reason was they cannot leave in a safe place, which I concur, however they have not attempted to contact me. Further, the delivery company they use is probably the worst one in this area, i tried to contact them to organise a pick-up or a time but till now no response and they only response with a generic email. So I still have not gotten what I ordered and I can't get in touch with them or the delivery company. Ironically I received an email with a sign-off from the founders saying they can help if anything goes wrong, just get in touch with them via email, socials etc. But when i leave a message on social the auto-response was just email support. When I did that I got a generic email. All I hope now is I can get a refund at the very least. I would avoid buying from this company, it's such a scam. Update: I have not heard from them after multiple attempts, via email, social media, and the last email I receive from them was if I email them again they will put me to the last person on the queue. They still have not refunded my credit card. I've since reported their business to the FTC.

I submitted an order in mid-December. Since then, no order information has been provided, and there's no response from their email address. DO NOT WASTE YOUR MONEY on this website. I'll be contacting my Credit Card Company to see if I can get a refund. UPDATE - Feb 2: I notified Elegatto that I would be complaining to the local police department - and received a response the same day. Customer Service said that my money would be refunded within a matter of a few days. I received the refund back into my account a few days later. Since then, they have asked me (several times) to update the review - so I've decided to provide additional feedback here. It's disappointing to see that so many people are STILL having the same poor experience that I had. I wonder how many simply write off the cash... resulting in a tidy profit for Elegatto. In addition, several customers speak about their disappointment with the quality of the product received. So, my recommendation is to read the reviews and make up your own mind. If you want my opinion, I think Elegatto does not put the customer first... and I wouldn't consider ever purchasing from their site again.