ElectricReviews of electriccalifornia.com

Product quality has been on the decline and customer service as well. Im a long timne Electric fan. I have mutiple sunglasses and snowboard goggles over the years. I recently bought a pair of sunglasses and I was dissapointed in the quality of the frames. They had a great return policy, so I initiated a return. It has been over a month now and my return has been pushed off by customer service saying my return has been stuck in finance. At this point Im just bitting the bullet of a $100+ purchase. Im really dissapointed with Electric and dont recommend buying them unless you are able to see them in person.

Terrible customer service. Will not answer phone. Will not return voicemails. Will not return emails. And have not been refunded for a return that they received over two weeks ago

There is no response from customer service - despite numerous emails and calls to customer service including voice messages etc. Super frustrating as this is the second purchase we’ve had the same issue with. Have now returned the glasses and am waiting for the refund. Won’t be purchasing from Electric again that’s for sure. Sorry folks you lost a loyal customer!

Zero stars if I could. Glasses are great but their customer service is horrible. I've been chasing a refund down for months now. DO NOT BUY FROM THEM OR YOU"LL BE SORRY.

They have very little retailers.. but if you buy directly from the website it’ll take you 3-5 emails, 2 phone calls with them telling you they changed systems, but nearly 3 weeks to get your refund if you get it … still waiting and not stoked about the lack of concern or ability for them to do anything except tell me to wait another week… crazy … don’t buy from their website fund a retailer as their products are well made and affordable but stupid their company can’t refund people within 7 days of return

I had $250 sunglasses (the most I have ever spent on a pair) and upon wearing once, the material warped in the sun and the glasses sat crooked on my bridge of my nose. I took them to an optometrist to reshape twice and it happened again and again. The glasses were almost brand new and under warranty and I contacted the company and have an email chain telling me to send them in. I paid to mail them in January 2025 and once I did I was told I could select another pair. I then began six months of emailing and attempting to call their "customer service" number, and even paid to mail a letter certified mail which was received and nobody will return my emails or phone calls. I threatened to get a lawyer, etc. and still after 6 months, I cannot get anyone to respond. This company is a complete scam and I am now deciding what to do next. They have my $250 sunglasses still! I have no idea how this company could be in business still and cannot imagine how there can be employees who will not answer the phone or communicate. I have never seen anything like this before.

Do not buy anything from them! I ordered 2 pairs of ski goggles and one of them arrived damaged. I contacted them twice regarding and that I wanted to return them and have been completely ignored. Now trying to get my money back via a credit card dispute but they are trying their best to not make that happen as well.

Please do not buy from this company! I ordered some sunglasses for my brother for his birthday and he needed to return them. We did so in the timeframe allowed per their policy and I even have the Fedex tracking showing they received them back. That was almost a month and a half ago now. I have not gotten a refund and they will not respond back to me. I have made several attempts to reach them by phone and email and they don't answer either way! I am wondering if they're going out of business or something. They're awful.