ElecjetReviews of elecjet.com

I bought an Elecjet graphene powerbank on Amazon and after very little use the IE\UK plug adapter that comes with the charger fell apart. I've written an email to both the addressees on their website and I also tried to get in touch through Amazon, but no response whatsoever. It's a pity because the powerbank looks sturdy and functional

I cannot recommend this company. I made a contribution through Indiegogo for the Elecjet Apollo Ultra Powerbank. The battery display stopped working, and the company has been unresponsive to my attempts to contact them. The product is advertised as having a 24 month warranty, and my Indiegogo contribution came with an additional 12 month warranty. I've sent messages every few weeks and have tried through Indiegogo, their website's live chat, email, and even Amazon. It's been 10 months, and I haven't received one response from them.

I purchased an adaptor – within less than a few hours of use the product burnt out my Apple Monitor, rendering it unusable. I wrote to Elecjet and initially had a positive communication, but they went radio silent after I provided them with the request images. I’ve written in via email and chat every few weeks and haven’t received any response, it’s been over 3 months since receiving any communication – even on their live chat.

I backed these guys on Indiegogo 2022.02.16. It arrived 2022.04.28 but without the Elecjet GaN 120W Charger included in the Apollo Ultra Bundle. I eventually received this on 2022.07.11 after many emails. Then last night 2023.02.27 there was a burning smell in the bedroom. This morning I found the charger had blown up with a hole in the side and some melting. I was lucky the house didn't burn down. Avoid.

Would give 0 stars if possible. I placed an order over 18 months ago and still have not received anything. I have contacted the company mulitple times, waiting weeks for replies and told my order would be ship ASAP. About 6 months ago I gave up trying to get my order fulfilled until I get an email from the company asking me to remove my trustpilot review. The cheek! and they even called me by the wrong name in the email. I agree I may delete my review if they fulfilled my order but still nothing. Joke of a company avoid like the plague.

Apollo charger is great and arrived after the campaign was funded. I also received the 120W wall charger, which did take a few extra months, but considering it was an additional gift I have no complaints. Support did respond to me on every occasion I emailed them. Overall I'm pretty happy with Elecjet and would probably purchase more products in the future.

Not sure how everyone else has had such a bad experience. I got 2 batteries off Indiegogo and they're brilliant! Charges really fast off their plug, and charges my phone really fast (up to 3 times worth!). Can even keep my laptop running as well. Haven't had to get in touch with them personally, so cannot comment on that feedback, but their stuff is top quality for sure. Sell tonnes of stuff on Amazon as well

Battery screen went bad, I have been promised a replacement and now radio silence. I follow up with emails asking for updates and still nothing. 2 year warranty does no good it there is no one to support it.