Eleaf GlobalReviews of eleafworld.com

Please see end of my story below. After several years of purchasing the Eleaf istick TC40w and being very happy with the product I have had the unhappy experience of needing warranty help. I purchased the product in December of 2025. I knew right away there was a problem with the battery. It won't hold a charge. It is dead and needs recharging after 2-4 hours. I have followed the instructions given me by customer service. I sent a video of the item being plugged in and turned on and off which is what they asked for. Their response is to them it looks like it is working as it is suppose to. Huh?!?! This does not show it dying in 2-4 hours so their response is ridiculous. I have once again asked them to honor their warranty and am waiting on a response. All I can say is buyer beware. If you buy from them there is NO warranty no customer service and definitely no recourse. Update: Got an email this morning from customer service saying they will send me a new one. Let's see if they are being honest about this... The replacement arrived as promised. I am changing the 1 star to 2 because of this. It took much prompting on my part which should not be nessessary

I have always bought from Eleaf but for a year, big drop in quality. New Istick 80 = plastic, look like a toy for kid. Second production series of the old I80: defective backlight on all boxes, second series of Istick 40W = battery that lasts three hours (compared to a day for the first in my possession), melo 4 and 5 = leaks. Elaf, react.

I have now had 3 of your I stick batteries at a cost of each time over £40 They last about 4 month’s maximum before the charge point become loose and then is not able to be charged Your products are fantastic but are let down by this obvious flaw I could understand if this was the 1st time but it is not, and now it’s making me look at other products on the market I really don’t want to change manufacturer, but surely at a cost of £40 they should last more than 3 to 4 months