Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
677 reviews
Elavon U.S.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 272 reviews with 1 star · Clear filters
If I could give this business negative stars this would not even be adequate!! Account approved and opened and the next day closed once the machine was received. No explanation, No managers available. All just a complete con and a waste of time!
By Mark L.
WATCH OUT, completed a large transaction, £2,200, which was authorised, I repeat authorised, then two weeks later Elavon deducted the amount from my account because it eventually turned out fraudulent, what did I do wrong? so by this action none of Elavon transactions are secure? This is now going to court. Looking in to a new merchant service provider. Watch this space......
By William R.
Offer discount for cash purchase to your customers! We had 5 terminals from this company, we were sold on premise that the pcidss would be a simpler process than the company we were using.This was a blatant lie, we were still required to submit pcidss for each terminal! We were sold a talech till system(sort of like shopify) that was no good for our business as it is set primarily for restaurant trade, they have refused a refund on the base and the monthly fees, this equates to over £1000 per pos terminal. My advice offer your customers a discount to pay by cash! This will hurt the whole card industry and make them all sit up and take notice, they think we need them and their attitude reflects this!
By Abs
Signed up with Elavon services for my new broker/wholesale business and after using for just over 1 month got a call to have a 'review' and ended with closing my account. (not my choice, THEY SHUT DOWN MY ACCOUNT!) After explaining to them some of my charges they responded with "you cannot use your terminal for accepting sales of product that isnt yours" .. THATS LITERALLY MY JOB/BUSINESS! ..as they knew considering when I signed up for my account I had to describe my company. I buy from manufacturers and resell to people. What terrible customer service... way to damage the ease of my business and lose a customer. Makes zero sense. Screw this company!
By Melissa T.
I'd give it less than 1 if I could! As others have said, the website is totally unusable with broken links. Totally had it with this shambles of a company and looking for a new merchant provider
By rachael R.
I do not recommend anybody to use this company. Customer service advisors are rude and unhelpful. Their charges will appear cheaper than any rival companies, but it will end up costing you more in the long run. Advice - STEER WELL CLEAR.
By Belinda
If you are looking for a merchant services provider DO NOT USE Elavon. Their customer service is truly awful and the iMerchantconnect website is practically unusable. They make hidden charges that are unwarranted, they will force you to use their rubbish PCI/DSS service even though they are not allowed to do this. They will charge non-compliance fees when when you are compliant. Just do not use them, there are plenty of other providers who will care about you as a customer, Elavon will not.
By Rayzorman
One of those companies who thinks their system works well, cant get statements easily, get locked out for no reason, they then supposedly unlock your account, only for it to happen again. Don't receive correspondence from them and when you call for any kind of resolution they are rude and unhelpful. Tell them your leaving, they call you with in a day and ask why, you tell their rates are crap and they still don't budge. £30 for them to collect a PDQ??? greedy as hell. Many other companies offer better rates and customer service, these guys?? they are a joke. bye bye.
By Arkin R.
