Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
677 reviews
Elavon U.S.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 272 reviews with 1 star · Clear filters
Worst service I have ever had threatening behaviour towards myself cause I wanted to know were my money was. Ignore my calls abusive staff make up stories I lost thousands because of this company holding my money annthen claiming they did not have it offered me £50 as compensation I then got the financial Ombudsman Service involved witch did nothing PLEASE STAY AWAY FROM THIS DISCUSTING COMPANY
By Peter P.
The worst service we ever had! We decided to sign up with Elavon thinking that Costco always provide good value at a good cost. Well, not with the merchant services. We cancelled our services with Elavon after one week. You are virtually left to figure out everything on your own, the moment you sign your contract. Our account manager never contacted us, despite our numerous attempts to get a hold of him. It has been over two weeks that we can not receive our money. They can not figure out how to transfer $7,000 to our account. Seriously? Every time I call, it's a different story from a different representative. They do not know what other person is doing. I could add many more details about them, but I don't want to waste any more of my time. I can not even express the feeling I have about this company. Absolutely disgusting.
By Firyuza G.
This company are the worst out there for PCI compliance. We are an IT company and have to help our customers achieve compliance. It is like talking to a brick wall, no one reads what you write in the webportal they just hit a button and say rejected. I think this is the next banking scandal PCI compliance, they provide the terminal and then run you through hoops.
By Giles
Super mauvais service! J’essaie de changer mon numéro de compte bancaire depuis 2 mois! Toujours pas fait! J’ai envoyé leur formulaire environ 15 fois! J’ai appelé chaque fois, personne ne peut me dire pourquoi ce n’est pas traité! Chaque fois je me fais dire de renvoyer le foutu formulaire! Ils semble manquer cruellement de communication entre les départements. Pire service ever! Évitez de vous engager avec eux! Je ne recommande pas, pas pantoute. REALLY BAD!!! MAUVAIS MAUVAIS MAUVAIS MAUVAIS MAUVAIS....
By Laurence G.
Opened an account got my welcome letter on the 16th November passsed the security and credit checks. Only to be written a letter dated 27th November your contract has been terminated with no further information to why? I know 100% that I have not broken any terms and conditions. Would not recommend these cowboys to anybody. I have been trading for over 13 years and this is the first time I have experienced this from a merchant provider.
By Kad A.
Absolutely shocking company. Had an account with elavon for over 6 years turning over 2-2.5million per year through their terminal. Yesterday after trying to process a transaction we were informed our account had been shut!! No warning, no letter or call to say this was happening. Spoke to our account manager who didn’t really seem interested, she said they will probably send us a letter!!! Have had similar issues previously with them with payments being withheld or account on hold because our takings through the terminal were up. They act and affect your business before actually speaking to you zero communication beforehand if we had warning that they were closing our account we could have had another terminal in place without any issues. Am now in the process of trying to get another card company while trying to keep the business running. Stay away from elavon if you have the option as they don’t seem to have any regard for their customers. Zero stars should be given
By Evan
I would give Elavon a minus star if I could! Really bad service! They withdraw money from my bank account for THREE YEAR on the INACTIVE Merchant Account. They said I didn’t cancel my services in July 2015 but I did. They keep get money from my account from July 2015 to November 2018 without doing anything for my business. I just find out I call to ask for a copy of a sign contract, they never get me one. I ask for a refund. They said they gave me back only $90 totally. They got a lot of money from my bank account for 3 years mostly $74.99 monthly; but in October 2018 they took out totally $174.98: monthly fee $30.00; acct fee $99.99, nonpci $44.99. Elavon took out a lots of my money from July 2015 to November 2018 they EVEN THEY DID NOT DO ANYTHING for my business since July 2015 to now. I am trying to find a way to get my money back. If someone knows how, please help me! I really appreciated for your help!
By Tham P.
I am forced to give elavon a 1 star review as trustpilot doesn't have the option of zero stars. If you are a small business avoid this company like the plague. All their"mistakes" seem to benefit them, their rates are absolutely extortionate, and customer service non-existent. Fortunately with the rise of cheaper options the days are numbered for this bunch of crooks.
By Mr K S.
