VolusionReviews of ejuiceconnect.com

Deceptive "Deal" description...much like the rest of the 1-STAR ratings here, today's after Christmas promotion was very price apealing. When it's too good to be true, it most likely is...just do good reseach on reviews, there are plenty on here, YELP, etc...The specific Promotion was for discount using code, yet the header of each page in big letter said FREE SHIPPING WITH ORDERS OVER $100. It's kind of one of those bait and switch situations, which was very disappointing, since I've had previous great experiences, but this time was a definite UNSAT for deceptive advertising. On a positive note, Customer Sevice Rep (KYLE) was prompt to reply back and forth with emails and screenshots, but not sure he even recognized the deceit as presented on the website. I did not proceed to payment and let Kyle know I was going to write this review... Bottom Line: Buyer Beware, just do good research first and understand with the final price will be...What is not clearly stated is that the promotion code is only for either a discount "OR" free shipping (either one or the other), what a head-scratcher this experience turned out to be: VERY NEGATIVE!!!

Was contacted during Christmas, did not see message refunded for vape they said out of stock. Contacted next day order ready for FedEx lady very rude would not add another flavor, must order again with shipping over $100 order. VERY BAD CUSTOMER SERVICE NEVER ORDER AGAIN.....SCAM AVOID!!!!

Purchased several items, including two FREEMAX vape kits. They sent me the wrong vape, I returned the vape and they gave me a refund, the issue is that the refund didn't cover what I paid for the product. I bought the product again for 49.99 and free shipping. They refunded me 25 dollars. I called them and they gave me another 15 dollars. So, they make the mistake on their end, and the customer has to pay for it? Not fair at all. Plus, this whole thing took over 3 weeks to be solved, and badly.

Thought great company nice sale price. Than get to check out and they rip you off in shipping. And go from being a deal to being the most expensive. $20 to ship one little battery. I ship stuff constantly. Just ridiculous.

Order 5 packs of free max coils and 3 packs of Falcon total was 106.13 when I got my order I got the 5 packs of free max coils but never got the Falcon coils I ordered. Instead, I got 3 packs of some random coils Contacted their customer service and offered to send the wrong coils back and have them send me the falcon coils they refused to send out the proper coils that I ordered and Told me I would Have to reorder them. they said that they would issue points to my account to cover the new order. So I went and order 3 packs of Falcon coils nothing else but when I went to check out there was not enough point to cover the order so I recontacted customer service and sent them screenshots of the reorder and the charges and they stated I would have to pay a 2nd time for shipping and taxes another $30 when I already paid for shipping and taxes in the 1st order that they screwed By this time we are on our 4th day of this due to there slow response time I refused to pay them any more money Had to Fight them and threaten to call the credit card company to do a return of the whole order This could have been a very simple fix and they could have kept a customer But Now they lost over a $100 sale due to there Crappy Customer Service I will not ever order from this company again and will advise my friends not to use this company as it is a shady and dishonest business with there Bait and Switch Tactics with there free shipping promos and just straight trying to rip customers off by charging them twice for taxes and shipping

Ejuiceconnect is a scam. They lure you in with low prices, then slap a 20.00USD delivery fee, negating any discount you THOUGHT you had. Bait & Switch, on the checkout page it says "Free Shipping on orders over $75.00"-NOPE , once you use the free shipping coupon you lose all other discounts, squarely putting the prices on par with the 80,000 other vape websites. My first experience with them is negative, as I loath bait & switch as well as false advertising. Feels like they're playing marketing games with their complex restrictive policies and exorbitant shipping.

Company force customers to use FedEx as means of delivery which nullify all so called discounts company claims exist. FedEx is always late and requires signature. 3 days delivery is now 4 days and it doesn’t look like it will happen today either. Bad practice. Horrible customer service. Company refused to reply to my enquirys.

WARNING ⚠️ Do not order from this site. They falsely advertise that certain products are in stock and send you similar products, but not the brand you ordered, and then don’t reply to your issue.