eheat, inc.Reviews of eheat.com

Just had a super helpful call with support technician, Joe, who assisted me pleasantly. So excited to receive this product. Customer service is already on point and that’s a great way to begin.

Our child care program found itself in a pickle - with most of our furnaces needing critical repairs during a routine maintenance check. eHeat was an approved unit by our state child care licensing entity and state fire Marshall. I called and talked with Davon, who helped me place a very large order and rush the delivery. The units arrived on time and were installed (easily) - warming our center/classrooms within 24 hours to be able to open. The fire Marshall was also very impressed with the quality and safety during inspection. We are choosing to leave the units installed in case of the need for supplemental heat. We are very satisfied and would recommend this product and company.

The Envi heater is an amazing product. Very simple to install, operate and the customer service is outstanding. We recently did a laundry and mudroom addition, about 200 square feet, where getting our existing hydronic baseboard heating into was not an option. After doing a lot of research on electric heating options I choose the 120v Envi hardwired unit and it is outstanding. Produces more heat than we need and is super quiet and does not take up really any space on the wall. Super easy to install and looks really nice as well. The one thing I would recommend is getting a thermostat. There is one on the unit but it simply controls the heaters output meaning the unit is on all the time. With the thermostat you can set the heaters output and then have it only come on when needed. This is a really great product, very happy!

Purchased a total of 3 smart Envi Heater. The heating element, packaging and customer service are great. The Wi-Fi of the heaters constantly loses connection and takes the smart functionality almost out of this heater. The first heater I purchased had to be returned because it would lose connection. When the heater loses connection you are unable to set the heat, monitor room temp etc. I have purchased 3 over a 2 month period and all of them have the same issue. Now the next issue which are the thermostats. I have two of these heaters in one room on separate walls. One thermostat reads 2 degrees below and thermostat reads 2 degrees above the actual room temperature. So you have to “fiddle” with the setting to find a comfortable actual temperature. The heater is relatively nice in appearance and each 500watt heater will actually heat about 150sq ft. These units are more expensive than competitors due to the “smart” capability. However these heaters have inaccurate thermostats and the smart capability needs work or better components. I would not purchase immediately and give these guys a year or two to work out the bugs and get better components installed. When you do have an issue and you will, customer service does respond quickly. Solid 3 stars…good but far from perfect. Update on 11-19-23. Submitted a review on the Eheat site but it has conveniently not been published. The company also asked for “more information” about this purchase if I didn’t submit personal information, the review here may be removed. So eHeat actively doesn’t publish reviews and challenges reviews when they can. To their credit the CEO did call and said all the issues were with their firmware. After multiple unplugs, etc, the issues still remain. I have the same issues with 3 of 4 heaters over a 3 month period. I have therefor revised my rating downward to 2 stars.

Lousy customer returns process. The on/off button on our newly purchased Envi heater remained depressed and permanently stuck in the ON position. I contacted eHeat using their web form to no avail, so I finally called. The rep wanted me to return the heater before they would send a replacement. When I protested that this would mean our room woutd be heat-less until we rec'd a replacement heater - because of a FLAW IN THE PRODUCT, he offered to ship the replacement after we showed proof of mailing the malfunctioning product. That still means days of being heat-less (in the TV room where we installed the Envi) until we receive the replacement. That seems really UNFAIR for something that isn't our fault but the result of a MALFUNCTION IN THE ENVI PRODUCT.

Terrible customer service. On hold incessantly. Heaters lost by FedEx. Spent 4 hours of my life trying to find them. They did not care. Sent me wrong hold address location. Happy to refund me only because they refused to pay for overnight shipping on new ones. Total nightmare. No empathy robot people. Hours of my life wasted. I would like to have reviewed the heaters but hey. God knows where they are weeks later.

** update** They did finally send a replacement. I will review after we use it We ordered a heater. It never came. Fedex claimed they delivered it on 4/7. We have Ring cameras, it showed no delivery. When I chatted with eheat, the guy told me to wait 2 more days after Fedex marked it delivered because sometimes they mark it before they actually deliver it. Wow, really? I waited, no heater. I don't have close neighbors,my house number is clearly marked. On 4/12 eheat filed a lost pkg claim with Fedex, who still hasn't answered them. Even though they said it would be 14 days at the most. I sent screen shots of my Ring footage. Eheat still hasen't sent me a replacement, but they DID take my money. They claim they have to wait and see what Fedex's findings are. Worst customer service ever. They should have sent me a heater. I offered to have them deliver another one signature required, nope, they have to wait for Fedex. If they make this right, I will update.

I live in Colorado, I had this heater installed in my 8 x 10 tough-shed. I did insulate the walls and added sheet rock. I have it set on lowest heat. This works great. I have it for my two Rottweilers. They love to be outside . So when it snows or gets really cold they can be warm .