Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Hassle free customer service, Stefan was most helpful.
By Luke
Response from eFax· Feb 23, 2025
Thank you so much for your wonderful feedback Luke and We appreciate you for sharing your experience here and we are very happy to hear that Stefan was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
excellent service
By mike A.
Response from eFax· Feb 20, 2025
Thank you so much for your wonderful feedback Mike and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
It was very clear and straight to the point. No hassels in canceling my subscription. Thank you. Five stars with 💯
By Tanya B.
Response from eFax· Feb 19, 2025
Thank you so much for your wonderful feedback Tanya and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
SHE WAS VERY KNOWLEDGEABLE ABOUT THE PRODUCT LINE AND THE SPECIAL PROMOTION TO GET CUSTOMER TO TRY PRODUCTS OFFERED.
By a d W.
Response from eFax· Feb 16, 2025
Hello A D Walker, Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we are very happy to hear that our customer service technician resolved your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
Mega has truly helped me out through all the inconvenience that I have to send a fax she walked the extra mile To help me for which I am very grateful
By Barrera & Associates L.
Response from eFax· Feb 16, 2025
Thank you so much for your wonderful feedback Barrera and We appreciate you for sharing your experience here and we are very happy to hear that Mega was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
Me registro el primer día y los fax que intento enviar no se mandan, al día siguiente intento volver a entrar a mi cuenta y ya no se me reconoce. Intento recuperar la contraseña y el correo que supuestamente debería llegarme no aparece por ningún lado. Con todo ello, es imposible cancelar la suscripción debido a que no puedes ni siquiera acceder a tu cuenta. Espero que alguien lea esto y se digne a ayudarme porque el servicio no es el esperado.
By Evian Vazquez G.
Response from eFax· Feb 16, 2025
Hola Evian, esta no es ciertamente la impresión que deseamos que tengas y lamentamos mucho que hayas tenido problemas para acceder a tu cuenta. Los clientes de eFax tienen la posibilidad de cancelar en línea en cualquier momento que deseen no continuar con el servicio y también pueden comunicarse con nosotros en cualquier momento a través del chat, correo electrónico o llamando al soporte telefónico las 24 horas, los 7 días de la semana al: Para obtener asistencia inmediata, comuníquese con nuestro Departamento de atención al cliente al 1-800-287-3499 (internacional de EE. UU.), +442039497354 (internacional del Reino Unido), +442031474872 (internacional del Reino Unido) o 353-1-6564919 (Irlanda), 349-1-2907909 (España). Estamos abiertos 24 horas al día, 7 días a la semana. Definitivamente trabajaremos con usted para resolver este asunto, pero para hacerlo necesitamos cierta información de la cuenta. Envíe un correo electrónico a [email protected] desde la dirección de correo electrónico de facturación principal registrada con los detalles de su cuenta, para que podamos abordar este asunto por usted. Muchas gracias, Equipo de soporte de eFax
I was a longtime trustfax.com user. If there was an issue I could call support. Now it seems that eFax swallowed trustfax.com If I go to the trustfax.com website it resolves to efax.com/ trustfax. I can log into my account but there is no support. I've made support tickets and have not received a response. I sent an email as on the webpage to support at trustfax.com and no response. The efax.com website has no way to contact a live person. C'mon efax get your sh!t together - your customer service is difficult to find and it was an awful transition for the trustfax.com users you inherited. ADDENDUM: After efax contacted me below with an address for customer support, I emailed them. That was 2+ days ago, but I still have not heard back.
By George
Response from eFax· Feb 9, 2025
Hello George, This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. Our service for Trust fax platform is only by Chat and email and there is no live person available. Please send an email to [email protected] from the primary billing email address on your Trust fax account and we will be more than happy to resolve any issues you are having on your trust fax account. We look forward to hearing back from you. Sincerely, eFax Support Team
I wrote a complaint about Efax charging me excessively on 12/23/2024. This is after several phone calls and chats trying to remedy the issue. On 1/15/2025 they actually posted a lie indicating they haven't received my request via email. I forwarded the complaint again on 1/16/2025 to no response. Instead it looks like they've hired people to log into trust Pilot to add fake reviews to improve their score. I just want someone from this company to take time to review my concern and resolve it.
By Wendy S.
Response from eFax· Feb 7, 2025
Hello Wendy, we have attempted to reach out to you but you have not responded to our email message sent to you dated 01-15-2025. We will send you a follow-up again. Your account is currently exceeding its allocated pages by 1500 pages which incurred excessive usage. Please respond to our emails or reach out to our 24/7 Phone support at any time at your own convenience or message us at [email protected] and we would be happy to assist you in providing you additional options as your current consumer account may need a higher-rated plan or a corporate plan. We look forward to hearing back from you. Sincerely, eFax Support Team
