Cancelling is very difficult and costly, not recommened.
The efax service was actually okay until we decided we no longer needed it. Cancelling the service is very difficult as many others have said. We've used the service for several years but no longer have a need for a fax number. I have followed the process, spoke with the cancellation team and was given a cancellation number. This was back in March and we've just been charged again! They will not stop taking the payment. I'm now going through my credit card disputes team to issue a chargeback and cancel any future transactions. I don't understand their logic. I would never use or recommend any of their services. They contacted me after leaving this review to argue that we had cancelled one day and reinstated the service the next! They claimed they had proof we had reinstated it and had a recording. I asked them to send the recording to me. They later admitted they didn't have a recording and had made a mistake. They did then issue a refund. However, this should never have happened, when you cancel, you cancel, something they seem to ignore. It's been a lot of wasted time and money. Looking at other reviews this seems to be a common occurrence.
By Tim
Response from eFax· Nov 29, 2019
Hi Tim Thanks for your review and sorry to hear of your personal issues cancelling the service, the process should be straight forward and not that difficult, as to what happened for your we would like to look into this further to see what did or did not happen in your particular case. We will ensure to have a senior member of our support team reach out to you to discuss further and try resolve this matter with you. Many thanks eFax Support Team