Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
06/02/2020 Ho chiuso il contratto con eFax per inutilizzo. Ho parlato con Serenella del Multilingual Customer Support che è stata veramente gentile e veloce nella gestione della pratica. Barbara
By Barbara
Response from eFax· Feb 6, 2020
Gentile Barbara Grazie mille per la sua recensione! Se dovesse aver bisogno di assistenza in futuro non esiti a contattarci , saremo più che felici di aiutarla . Grazie ancora eFax Support Team
Fiona Meagan-Boulay | Customer Support Specialist IV was a GREAT help. I cancelled the service a few weeks ago, just because I didn't feel I was using it often, but then reconsidered and Fiona was able to assist me every step of the way. Please doing business with eFax, very simple, very convenience and excellent customer service.
By D
Response from eFax· Feb 6, 2020
Hi D Fantastic review and thank you so much for taking the time to leave it. We will be sure to pass on your kind words and comments to Fiona too as she loves to help all of her customers and to know you were so happy will make her day. Should you have any additional questions, please feel free to reach out at any time or message our Social Team at [email protected] as we will be happy to help. Many Thanks, eFax Support Team
Excellent service, works very well for us its perfect. also Serenella looked after us, she was pleasant cordial and gave us an excellent support service.
By Sonny
Response from eFax· Feb 5, 2020
Hi Sonny Wow, thanks so much for an amazing review and score, we really appreciate it and are delighted everything works perfect for you. Thanks also for the kinds words and feedback regarding your interaction with Serenella also, we are so glad she looked you and that you got such excellent support today. Should you have any additional questions, please feel free to reach out at any time or message our Social Team at [email protected] as we will be happy to help. Many Thanks, eFax Support Team
had some issues with the service, complained after the "service/support" associate was no help and corporate responded immediately, handled the entire problem with respect and have regained my trust. This would be 5 stars but for the first people I dealt with.
By Ron S.
Response from eFax· Feb 5, 2020
Hi Ron We are so happy things got sorted and you were looked after by Jon with respect, we are even happier that we have regained your trust as this is very important to us and we want to make sure you are always looked after. Should you have any additional questions, please feel free to reach out at any time or message our Social Team at [email protected] and we will be happy to help. Many Thanks, eFax Support Team
Very, very good faxing service! Outstanding customer service! I worked with Fiona and she is one of the best customer service representatives I've ever worked with, very professional, very helpful and informative about everything I asked.! She also gets a 5 star review from me!
By Nathan M.
Response from eFax· Feb 4, 2020
Hi Nathan Fantastic review, thank you so much. We are over the moon you had such an exceptional interaction and experience with Fiona. We'll be sure to pass on your kind and comments to her, this is sure to make her day as well as ours. Should you have any additional questions, please feel free to reach out at any time or message our Social Team at [email protected] as we will be happy to help. Many Thanks, eFax Support Team
Easy to use, no problems cancelling the trial. Andres was very helpful via the echat when I was cancelling. Wish I needed to use it more, I would've kept the service.
By Cheryl S.
Response from eFax· Feb 4, 2020
Hi Cheryl Really appreciate you taking the time to leave us a review and feedback about your experience with Andres and the help he provided you. We thank you also for using the service and wish you the very best for the future, if you ever need us again feel free to sign back up, we would be delighted to have you back. Many Thanks, eFax Support Team
I just signed up to send a single fax but I had the chance to see that eFax has such a great dashboard to manage your services. It's a very pro tool. I got in touch with the customer center to cancel my account as I didn't need the service anymore. I had to wait just 30 secs to talk with somebody and the person on the phone (Serenella) was very warm, patient, kind and professional and she guided me through the process quickly. I highly recommend this service.
By Christian Z.
Response from eFax· Feb 3, 2020
Hello Christian, Wow! Thanks so much for such a stellar review regarding not only your initial impression of the service but your interaction with Serenella. We really hope that you will reconsider the service as eFax offers many valuable features to benefit both individuals as well as businesses while utilizing the mobile App, email and website portal for sending and receiving faxes securely. Should you have any additional questions, please feel free to reach out at any time or message our Social Team at [email protected] as we will be happy to help. Many Thanks, eFax Support Team
Courtesy, kindness and precision in the response. 5 star service
By Gian Franco C.
Response from eFax· Feb 4, 2020
Hello Gian Franco Cacciari, We are so very pleased to hear of your satisfaction with the service and that you were assisted with such kindness and precision. We are also appreciative of the feedback and review provided back to us. Should you have any additional questions, please feel free to reach out at any time or message our Social Team at [email protected] as we will be happy to help. Many Thanks, eFax Support Team
