Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Great customer service - Iraia was personal and knowledgeable
By Roger
Response from eFax· Jan 25, 2026
Thank you so much for your excellent feedback, Roger. We are very pleased to hear that Iraia was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ
What made my experience worthwhile was my interaction with Stefan. He made my call into an easy experience, explained my situation and helped me with an optimal solution. Thank you.
By Murtaza C.
Response from eFax· Jan 25, 2026
Thank you so much for your excellent feedback, Murtaza. We are very pleased to hear that Stefan was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ
E-fax has been the type of service you never have to worry about. Always dependable. Customer support has been awesome as well. I have only had to call them 2x in 9 yrs. Each time I got a live person that was helpful and polite. I would recommend for any one or fir small business’.
By Natalee N.
Response from eFax· Jan 21, 2026
Thank you so much for your excellent feedback, Natalee. We’re very pleased to hear that you had a great experience with eFax Customer support, and that your request was resolved in a timely manner and you are enjoying eFax service. Should you require any further assistance, please don’t hesitate to contact us at [email protected] Thank you eFax Support Team ^MQ
I just signed up and had an issue on my part that required reaching out to customer service. Elizabeth V was great and resolved my issue quickly.
By Vivian
Response from eFax· Jan 19, 2026
Thank you for your wonderful feedback, Vivian. We are glad to hear that Elizabeth was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team ^RA
Due to not needed the service any more I requested to close my account. The customer service from efax (primarily Eveldina) was excellent. My request was dealt with rapidly and securely. David
By David
Response from eFax· Jan 19, 2026
Thank you so much for your wonderful feedback, David. We are very pleased to hear that Eveldina was able to process your request and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! Sincerely, eFax Support Team ^RA
Before switching to this company for our faxing services, we had many conversations and was misled about the cost. We received a bill for much more than was quoted and when trying to correct this error with customer service, we got nowhere. We ultimately canceled our contract and went back to our previous faxing service. Even though we asked all the correct questions this was a horrible experience.
By Tammy M.
Response from eFax· Jan 8, 2026
Hello Tammy, Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concerns regarding the billing discrepancy. This is not the experience we aim to provide. We’d like the opportunity to review and resolve this matter for you. Please message us at [email protected] from the primary email on the account and include your account details so we can assist you accordingly. Thank you eFax Support Team ^MQ
I used eFax for many years and the service was always very good. When I retired and wished to close my account the process was straight forward and the instructions I received by email were timely, clear and respectful. I have no hesitation in recommending this company and it's fax service.
By Charles S.
Response from eFax· Jan 7, 2026
Thank you so much for your excellent feedback, Charles. We’re very pleased to hear that you had a great experience with eFax, enjoyed the service, and that your cancellation request was resolved in a timely manner. Should you require any further assistance, please don’t hesitate to contact us at [email protected] Thank you eFax Support Team ^MQ
My overall experience with eFax was just okay. I was charged for fax attempts that did not go through initially, and it took a while to get things to work properly in the backend. But where my experience took a huge leap forward was in the customer service. I spoke with a woman named Carla who assisted me through all of my technical issues and even assisted me with getting refunded for the charges incurred from our “test” attempts and troubleshooting. The customer service from Carla over these two days were excellent, and if she is a representation of the their overall customer service team, I can’t not recommend them. Service ended up working properly in the end, so I am a happy customer.
By Joseph J.
Response from eFax· Jan 7, 2026
Thank you for taking the time to share your detailed feedback. While we’re sorry to hear that your initial experience included some challenges. We are especially pleased to hear that Carla was able to assist you through the technical issues and ensure that the test charges were refunded. Should you require any further assistance, please don’t hesitate to contact us at [email protected] Thank you eFax Support Team ^MQ
