Edmunds' RosesReviews of edmundsroses.com

I ordered over $400.00 worth of roses last spring. Two are beautiful. I called many times and e-mailed photos of dead plants. This morning their response was we never received them. What a rotten company. Now I read the reviews and see how stupid I was to order from your company. Now I m calling credit card company, they are crooks.

Bought 2 Rio Samba roses. Both arrived sick with die-back. Black stems that continued to get progressively worse. Their guarantee of sending "top tier" plants has not been honored. I ended up with less than 2 inch viable canes even with the most conservative pruning off of the recurring black tips. I'm trying to save them. I don't know yet if they will leaf out. Buyer beware. I did not search out reviews before I paid for dying rose plants and non refundable shipping.

Roses were shipped late. I received hostile responses via email about them being very busy in the spring (NOTE: staff up in the spring, Edmund's!!). When I did get them, they were SMALL. I spent $109 on 3 small roses, but one was tiny - like small and pruned back so it fit in the palm of my hand tiny - and I felt ripped off. I emailed and was told I could return it. I said that if I had to pay the shipping, I would return them all. They responded and said that if they weren't in perfect condition, I wouldn't get any refund. A threat! I called several times and got some nice people and some angry people. But Rachel! OMG. Snapped at me that they couldn't do anything without a picture. While I explained that I HAD sent in a picture, she interrupted me with the most condescending remarks and didn't even hear me say that I had already sent a pic via email. She then hung up on me. I can't believe Edmund's is in business. I live near great nurseries. I didn't need to support them at those inflated prices. I thought I would be getting bigger, better roses, but I really didn't. They are a joke. AVOID! And if Edmund's has any sense, they will fire the hostile support people like Rachel. It only adds up to more negative reviews and and a loss of business.

I ordered a rose and it died early in the season. I emailed the company and asked for a refund (as in a previous order I asked for a replacement and that rose, too, died early. Edmunds asked for my order number, which I didn’t have. They had my name, address and email so with any effort, they could have found my order. They have not and the issue remains unresolved.