Edible ArrangementsReviews of ediblearrangements.com

I placed an order 2 days ago, and it was supposed to be delivered today. As it got later in the day, I decided to call and find out what's going on. I was given the corporate number since it was being delivered by FedEx. I was told that they cancelled my order due to the fact, they don't deliver to her address, which, by the way is about 30 minutes from a local store. I received no notification and now feel terrible because I wanted to cheer her up from her surgery. They never apologized. I will never order from them again. Don't waste your money.

Worse place ever!!! First order delivered 6 days late, ROTTEN ,moldy spoiled. second replacement order 5 days and still waiting. They can get refund from fedex but will not refund my daughter. Over $100

Honestly, I had no idea this was such a horrible company. I had Chocolate covered strawberries sent to my grandson on the last day of school. He is a senior so I just wanted to recognize his last day. The strawberries were rotten and my daughter said the cookies were awful. Shame on you edible arrangements. You will never get my money again.

Once responsible for ruining my mom’s birthday! Provided specific instructions on delivery time because my mom is an elderly in an assisted living building & cannot receive delivery after a certain time. Mom waited all day for her surprise that never arrived. I tried them 3 year’s ago and experienced the same thing. I figured I give them a second try, but the same terrible experience. You would think that for being such an over priced company they would delivery better service. Save your $. You better off sending mom a check or taking her out to dinner. You got me once, shame on you...got me twice shame on me.. NEVER AGAIN!

I DO NOT RECOMMENT THIS COMPANY AT ALL - I ordered 2 items for Mother's Day, one for my mother-in-law and one for my sister-in-law. I placed my order May 5 online, the system selected the store based on Zip Code, order was scheduled for Delivery on May 6. On May 7 only one arrangement was delivered - fruit was old and slimy, it was as if the driver had it in their vehicle without refrigeration the whole day (my mother in law ended up throwing it away - it was in their words "disgusting"). Second item not delivered. I called May 6 in the morning - young lady that answered was rude and making me feel as if I was lying about the second item not delivered. Reluctantly told me they would re-deliver (I like her choice of words) that same day and if not possible the next day. Order was not delivered on May 7, I called again on May 8 to find status. This other person was apologetic realized the fruit was in the cooler not sent out for delivery, he would make sure it went out and stated they would add a box of Godiva chocolates for the inconvenience. When my family received it, there was no box of chocolates delivered and the fruit again was old, I went over to visit, they had it out and people were NOT eating due to the fruit being overripe. Put in a complain, didn't hear back from them for over a week - over a week later I added a note stating that I would file a complain through the BBB, that same day I received a call from them, I had asked for reimbursement, I see they don't like giving people back their money when they can't deliver what is expected. The lady was really pushing for me to allow her to redeliver, promised 24 cookies in addition to the 2 items ordered to make it up for the inconvenience. I decided to give them an opportunity after checking with my family. I told them they would also get cookies - what a hoax, they said that just to get me to accept them redelivering and not to have to issue a full credit. I don't think they have a good business etiquette, when I called to ask about the cookies, I was given a lame excuse that they didn't want to deliver one day old cookies and the cookies were not done before they sent out the fruit for delivery - they didn't offer to get the cookies delivered, that told me they had no intention of delivering the cookies, yet they made the promise to do it. Never ordering from them again. I remember a saying my husband tells me - you can shear a sheep many times, you can only skin him once. Order from them at your own risk.

Worst service. Augusta store claimed they made delivery and I wasn’t home. I was home, no attempted delivery notice left. The store continued to insist they attempted delivery and would not be delivering again. I needed to come to the store and pick it up. Told them I would have my family cancel the order. When attempting to cancel they stated they would redeliver and scheduled another day for delivery. At 10:30 am, called the store to get a delivery time frame, they stated my order was on their delivery truck. Called them at 5:55 pm to inquire about the status of my order and delivery. Apparently, “There was a mix up in my order.” They would attempt delivery again on another day. I opted to not sit home for another full day on the premise of a delivery. My family canceled the order the next day, it would take 3 days for refund. A couple hours later, I received a phone call from Edible arrangements store, stating no refund, I would have to reschedule delivery. I explained that is not what they told my family when they canceled the order. She insisted they attempted delivery and it was not their policy to redeliver. No refund. I again explained, there is no proof of delivery. I was not willing to wait at home for another questionable delivery. Thankfully these charges can be disputed through the credit card company.

If I could give a zero I would do not use them! They are a scam!! get sherries berries instead!

I received very poor quality Berry Sweet Mother's Day bouquet. You can see for yourself. The supervisor at the Louisville location told me they would not be refund me if my only complaint was about the amount of chocolate dip (it was also a day late, but I forgot about this part when I spoke to her). She had a very defensive attitude (I was not rude or disrespectful until I hung up on her. I asked to speak to her supervisor, she told me she was a supervisor, and that her supervisor would tell me the same. She repeated it when I asked to talk to her supervisor again. I know companies are trying to do their best during covid, but poor quality and poor customer service? I'll never order from edible arrangements again.I posted picture on Yelp, I don’t have that option here.