EDF EnergyReviews of edftrading.com

Still No answer to my complaint which has been well over 6 weeks I have sent 3 more emails and Nothing, all emails being ignored Absolutely disgusting company and I’m sorry I ever joined them. Had enough off to Octopus

Poor Service delivery when requesting bill copies. The service agent, Ace, has asked for the same security information for the third time and it was provided in the initial request. The fact that all was given upfront and he continues to ask does not say much for the companies selection process. The only other thought I have is that there could very well be dishonesty. The stall tactic could be to keep the Deemed/Out of contract rate in place for as long as possible. Either way the after sale service is shocking.

Some confusion arising out of my having two accounts and my not being certain as to which one EDF was referring. The customer service man, Joe Mori, was patient throughout my somewhat confused narrative. He talked me through both accounts and the reason that EDF had sent me a query. Problem solved. Many thanks!

There are no words bad enough that I can put in print to describe this appalling company. I have been a customer with them for decades, which has proved to count for nothing, and when I received an estimated bill would ring them with an exact meter reading, and pay the corrected bill sent to me. Meters in my block of flats are outside the flats, in a locked cupboard on each floor to which only the caretaker has the key, and he would give me (and others) their meter readings when requested. Suddenly a couple of years ago if I tried to contact edf by phone I'd be answered by a girl screeching at me that I must have a Smart meter fitted. Smart meters do not work in our block of flats, as residents had discovered - it's an old block and in many old blocks the situation is the same. I contacted edf by email, and it was finally agreed that when I received an estimated bill I would respond with a meter reading and about a week later receive a corrected bill, which I would pay immediately. edf invariably gained by this, since my meter readings reflected the fact that I am at home a great deal during the day - I'm elderly and awaiting a hip replacement. (Heating and hot water charges are paid separately as part of overall charges in the block.) This system of supplying a meter reading immediately upon receipt of an estimated bill worked excellently until April this year, when on receipt of my latest bill I immediately sent the correct reading to the only email address edf have, and it was ignored. Nothing happened. No corrected bill arrived. I received threatening bills for the wrong amount and protested by email, which resulted in an apology and the promise that I would receive a £20 credit on my next bill - meanwhile I paid the corrected bill for April as soon as it was received. In May I received yet another estimated bill, and on the day of receipt (12th May) I sent the meter reading to the email address. On the 18th May I received an email from edf stating that my Smart meter was not sending them readings!!!! And on the 19th May I had a phone call from an aggressive young woman demanding to know why I hadn't paid my bill! I explained that I had sent my meter reading to the company and was waiting for the corrected bill, which she didn't seem to like at all. However, she rang me back to say that what I owed was higher than stated on my estimated bill (this is usually the case) and when I asked whether the £20 credit had been applied she said I'd already had it! By now I'd really had enough. I kept saying that I would pay an adjusted bill, taking my meter reading into account, as soon as I received it, since I no longer trusted anything said to me over the phone. I then made a formal complaint to edf, whose response was to demand a photograph of my meter! This despite the fact that I would be paying them more than estimated, and that I would have to get hold of the caretaker to unlock the meter cupboard and read the meter again - which would show a slightly higher reading, given that about ten days had passed. I will pay the corrected bill, if I ever get it, and will then go to another supplier. That any elderly person should be treated like this is appalling, especially after so many years as a customer - anyone would think I were a criminal! To be phoned and chivvied in my own home because nobody had bothered to note the meter reading supplied and send out a corrected bill is beyond belief and absolutely disgraceful. God help edf's customers.

If you are thinking about switch to EDF think twice, their customer service dose not exist and their billing system is faulty and when you contact them to high light the technical issue they simply and manually fix the issue which comes back again, so I have now raised a compliant to the OFGEM today to end my contract with them without paying the leaving fees.

Absolutely disgusting a small flat no heating on charging me £50 a week you’re a disgrace

I would not even give them one star but to write this had to. Been in dispute with them for over 8 months now. They are refusing to use my meter readings for gas and electricity. When I put these into their system I am 3K in credit. However, they then manually adjust the amount to 3K in debt!! They refuse to acknowledge my meter readings despite my sending photos and offering for one of their people to come and check for themselves. Daylight robbery. Will be leaving them and say stay away - causing me undue stress and putting strain on my family too.

Rent a studio flat and it's with EDF, for whatever reason I'm paying upwards £55+ just for electric?! Never have lights on, save for the fridge and laptop it's crazy to think I use so much. The app is useless too, you monitor use day by day and end of month bill never matches my usage and always more. Standing charges are also ridiculous.