EdelbrockReviews of edelbrock.com

They make a great product but refuse to answer their phone. I had a ton of questions regarding their pro flo 4 EFI and had to rely on forums to get my questions answered. I even put my phone on speaker and let it sit while I did other things and I finally got sick of the hold music after three hours and hung up.

I called the carburetor technical hotline to ask a few questions about the AVS2 carburetor that I just installed. In return, I got a series of half-baked, two word answers, many of which made no sense at all. Unfortunately, after holding for 45 minutes, I got the most disgruntled employee in the company's history. Why doesn't he just do us all a favor and quit? Make room for someone who takes pride in his or her work, why don't you?

Less than 200 miles on new build and Edelbrock lifter failed and trashed the cam. Clearly it wasn't spinning in the bore. All 16 fell right in and turned freely on assembly. Primed and used zink additive. Broke cam in as usual.1st time using Edelbrock cam and last. Iv been building engines for 41 years and 1st time this has happened.Sent them email with details and pics. No response.

Worst tech , they tell you anything to get you off the line , after average hold time of an hour! I recently purchased two Quadra jet fuel line kits from Jegs, which were produced by Russell part of the Edelbrock group. The lines look fine, but the fittings are wrong. They don’t fit my Quadra jet I bitched to Jegs. They did nothing but sold me two more fittings, which I had to tell him what what was needed to adapt what I had, which is nowhere near the original design it was supposed to look like.. I called Edelbrock up several times, and got no answers. They could they give you to a voicemail of a clown that never calls back. The fittings are obviously wrong and Edelbrock could care less andproduct sold by Jegs could care less either if they’re wrong, Jegs And the Edelbrock group are 2 companies I will never deal with again. I’ll deallocal speed shops. And hose mfg companies and fittings locally. I’m in New York. We can get anything with American money. Trust me.! any Edelbrock group I two companies I will never deal with again I’ll do a local speech shops I’ll get my email and fittings locally I’m in New York we can get anything with American money trust me! See the pictures below of the mismatch of the fittings in the wrong size, but they meant for a different carburetor, obviously cause they don’t seal the same way as my Quadra jet it said and is one size too big for carb thread size! what’s become of the Edelbrock group! I wish I could show a picture of the mismatch fittings, but somehow the site hasn’t got an option for that’s Update! 3 days since I called them and left a voice mail. Still NO RESPONSE!! Tried to fire up my. Crusader marine 354 big blocks today that I installed their garbage gaskets and performer intake, had antifreeze leak. Discovered that even though I used same boots as Crusader that the tapped holes for thermostat housing in performer are not as deep as the GM OEM MANIFOLD! Who engineered this stuff for the Edelbrock group? Maeby 6th graders! I built my first engine at 12. My first 4 speed at 13 I’m 68. What I forgot about cars and racing the clowns have not even learned ! I don’t care how munch Cheeseburger on roadkill stokes Edelbrock a wiener , the products from this group are junk

Worst customer service ever experienced. They sell parts that do not fit and also do not supply the support the customer paid for. Stay far away from this company, better buy other manufacturers that care about customers and their products.

Horribly understaffed. Repetitive nerve racking music while holding with no option to leave call back number. Rather arrogant attitude if you ever get through. Not the same company it used to be.

Edelbrock should teach seminars on customer service. They are amazing. Thank you Vicki for your friendly and prompt help.

Bought a Pro flo 4 june 26. Waited 16 days to receive it which was no problem because I wasn't in a hurry. Opened the box the next day and realized the intake gaskets or rubber rings (ls3) were about a 1/2 inch too long for the rectangle ports. I had purchased the system through Jegs so I called them. 48th in the cue. Waited until I was 38th and hung up (about 30 minutes). Called later in the day and I was 55th in the cue so I just hung up. Called Edelbrock customer service the next morning and waited about 25 minutes for a guy (Matthew I believe) to answer. Explained my problem and he said they were all the same and he didn't see how that could be. After some back and forth we agreed for me to text pictures of the gasket at the port along with receipts etc. He said he would have to check with the warranty dept. ( then crickets.) I asked if he would call and let me know what they said and he said he would but his tone told me that he wasn't going to call. I waited about 24 hrs and called back to Edelbrock. On hold 1 hour and 16 minutes. A nice lady answered and asked how she could help. I explained my situation and no returned call and she assured me that she would pass on my info to Matthew when he got to work and either she or he would call me. You guessed it, no call from either a day later. I called Jegs the next day and waited an hour and 10 minutes for someone to answer (35th in the cue). A very nice lady (Carla) asked how she could help me. I explained my situation and after a short conversation we both agreed that due to my loss of confidence in Edelbrock because of their complete lack of caring about helping me that I should just return the Pro flo 4 for a refund, which I did and got a refund in just a few days. My problem now is that I had previously purchased a Pro flo 4 for an ls 7 build that I won't have running for awhile so my fear is that I'll get the same treatment if I encounter a problem with it. Such a shame that Edelbrock went from years of fantastic customer service to the worst that I've dealt with all because of them getting bought out by TCI. Dennis